Retail and Operations Manager
Ware, Hertfordshire
GBP50,000 - 55,000
Opportunity to grow into franchise ownership and run your own business
StormX Recruitment are delighted to be working with a well known and established UK wide brand. They are looking for an ambitious individual with strong business acumen who can be sales focused whilst building great relationships.
This is more than a management role, it's a launchpad for future business ownership. As the Retail & Operations Manager, you'll be the face of the brand, guiding customers through their journey with the business, managing operations, and driving local growth. After a successful employment period, you'll have the opportunity to purchase and operate the business as a business owner.
Key Responsibilities
* Drive growth and profitable turnover for the business.
* Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
* Customer Consultations: Directly, and through leadership of your team, provide expert advice and design consultations to help clients reimagine their space using our makeover solutions.
* You will be showing customers the products and services we offer e.g.
* You will be responsible for ensuring all relevant information is gathered from customer enquiries prior to a home visit, including conducting pre-appointment calls to understand customers' needs and supporting/liaising with the Showroom Consultant.
* Sales & Quoting: Creating an in-home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments.
* Following up enquiries and unsold appointments.
* Carry out post-sale surveys which will require a keen eye for detail when taking measurements, due to the made-to-measure products & service we provide.
* Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
* Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
* Opening showroom/closing showroom (key holder duties). Showroom operational hours Monday - Friday 9.00am - 5.00pm, Saturdays 10.00am - 4.00pm.
* Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.
* Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.
* Recruit, train, coach and guide the in-house team, including all aspects of HR management.
* Any other reasonable duty that falls within your capabilities.
Experience
* Previous management experience advantageous.
* Able to pivot and stretch between commercial and operational elements.
Skills and Knowledge Required
* IT literate (Microsoft Office/CRM)
* Excellent commercial attributes - with strong business acumen, sales-focused, relationship builder, and an engaging networker with a high proficiency in 'people' skills.
* Strong leadership and organisational skills.
* Excellent communication and customer service abilities.
* Financial acumen and understanding of business principles (including P&L, financial reporting)
* Awareness of previous execution of the sales process
* Background and understanding of the customer journey/experience
* UK driving licence
Due to the anticipated high volume of applications we may receive for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes.
StormX Recruitment Ltd is an employment agency and employment business.
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