Duties
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to‑face sales; servicing click and collect orders and developing sound customer relationships.
* Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
* Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
* Check customer returns for resale, warranty or surcharge.
* Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
* Utilise the E‑learning portal to develop product knowledge and improve performance.
* Ensure that the customer‑facing areas of the branch are kept clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Always promote a good image of the company by representing our values and maintaining a professional appearance.
* Always work towards the achievement of the relevant set KPI’s.
Working hours
Casual basis to cover sickness and annual leave. Will include weekend working.
What you’ll need to succeed
* Proven customer service or sales/retail experience within a customer‑facing role.
* Target‑driven and motivated to achieve results.
* Excellent customer service skills.
* Ability to adopt a positive approach to customer queries, pro‑actively seeking resolutions.
* Confident user of IT and computer systems.
* The ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
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