Overview
We are seeking a dynamic and enthusiastic Manager to oversee daily operations and provide exceptional customer service. The ideal candidate will possess strong communication skills and a flair for merchandising, ensuring that our counter areas & accessories areas is both inviting and efficient. This role requires a proactive approach to up-selling products and managing customer interactions effectively. A strong knowledge of the beauty industry and brand awareness is essential for this role.
Responsibilities
* Manage daily counter operations, ensuring a high standard of customer service is maintained at all times.
* Engage with customers to understand their needs and provide tailored recommendations, employing up-selling techniques where appropriate.
* Oversee inventory management, including stock replenishment and merchandising displays to enhance product visibility.
* Utilize social media platforms to promote products and engage with customers, driving brand awareness.
* Maintain an organised workspace, ensuring all materials are readily available for both staff and customers.
* Demonstrate excellent phone etiquette when handling inquiries or bookings, fostering positive customer relationships.
* Collaborate with team members to optimize workflow and enhance overall efficiency at the counter.
Requirements
* Strong communication skills, both verbal and written, with the ability to engage effectively with customers, staff, head office departments and sales reps.
* Basic math skills for handling transactions accurately and efficiently.
* Excellent time management abilities to prioritise tasks effectively in a busy environment.
* Strong organisational skills to maintain an orderly workspace and manage inventory efficiently.
* Experience in merchandising techniques to create appealing product displays that attract customers.
* Familiarity with social media management to promote products and engage with the community online. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: Up to £30,000.00 per year
Benefits:
* Company pension
* Store discount
Experience:
* Management: 4 years (required)
Work Location: In person
Expected start date: 22/09/2025