Overview
2025-10-01 - 2025-10-31
Permanent
PE001407
Information Technology / Telecommunications
Our Client is seeking a Tier 1 / L1 IT support engineer to join their company in Johannesburg
Job Requirements
* Appropriate IT Diploma and or Qualification including A+, N+ qualification, Microsoft 365 Fundamentals
* Available Immediately
* Own Transport
* A minimum of 3 years’ experience in IT with a solid background in IT support
* Strong IT background (technical & future trends)
* Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop
* security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).
* Technical troubleshooting and problem resolution
* Customer Experience
* Customer Relationship Management
* Execution & Results Orientation
* Relationship Management & Conflict Resolution
* Networking
* Learning Agility
* Management Information & Reporting
* Attention to detail
* Solution orientation / Problem Solving
* Process orientation
Job Duties
* Tier 1 IT Support Engineer is responsible for providing first-level support to end-users and resolving common IT issues.
* Troubleshooting: They diagnose and resolve basic IT issues, such as software glitches, hardware problems, and network connectivity problems.
* User Support: They provide assistance to users with their computers, software, and hardware.
* Incident Management: They manage and track IT incidents, ensuring they are logged and addressed promptly.
* Problem Resolution: They aim to quickly and efficiently resolve user issues, often through guided troubleshooting steps or by providing clear instructions.
* Escalation: If a problem cannot be resolved at Tier 1, they escalate it to higher-level support for further assistance.
* Knowledge Base: They may utilize a knowledge base or online resources to find solutions to common issues, according to CompTIA
Salary
R15,000 - R18,000 CTC (Based on your experience)
How to apply
1. Follow the link to our jobseeker’s page- https://measuredability.com/jobs/
2. Search for the job title.
3. Click Apply to submit your CV
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