Role: Group Practice Manager
Salary: £55-65K
Location: Coventry
Flexibility: 4 days per week or full-time
We are proud to be supporting a progressive and values-driven private healthcare organisation in their search for a Group Practice Manager.
Job Summary
The Group Practice Manager will take overall responsibility for the operational leadership and management of their multiple practices. This is a pivotal role, directly supervising a team that includes 2 Deputies, 4 Site Managers/Leads, an Assistant Service Manager, and other staff as required. You will be accountable for delivering high standards of leadership, operational oversight, and service delivery, while fostering a culture of collaboration, innovation, and continuous improvement. The role offers flexibility and could be part-time depending on the candidate, but it will require adaptability to meet the evolving needs of the business.
Key Responsibilities
Operational Leadership & Practice Oversight
* Lead the day-to-day operations across 4 branch surgery sites in Coventry, ensuring smooth, efficient, and high-quality service delivery.
* Foster strong communication channels between practices, staff, service users, and the Alliance to ensure transparency and collaboration.
* Collaborate with Data Analysts and Practice teams to develop and maintain robust performance reporting tools, providing regular updates on progress, risks, and opportunities to the Head of Operations.
Strategic Planning & Performance Management
* Support the development and reporting against clear, measurable objectives and outcomes, implementing corrective actions when needed to ensure continuous improvement.
* Supervise and mentor the Practice Management team, providing daily guidance and formal supervision to build a high-performing, motivated workforce.
* Facilitate and lead formal meetings, training sessions, and updates—occasionally off-site and outside standard hours—to support staff development and service excellence.
Team Development & Workforce Planning
* Delegate responsibilities effectively, ensuring staff receive appropriate support, supervision, and training tailored to their development needs.
* Monitor workloads, deadlines, and performance across practices, producing insightful reports to inform decision-making.
* Oversee recruitment, induction, and ongoing development of new staff, contributing to a culture of learning and growth.
Quality Assurance & Compliance
* Drive quality improvement by auditing QOF and Enhanced Services performance to maximise income and service impact.
* Stay abreast of primary care IT developments, including DoH initiatives like EPRs and disease coding, and ensure timely updates to the management team.
* Ensure compliance with NHS and statutory obligations, working closely with the Safety & Quality team and CRGPA colleagues to develop and implement new protocols.
Culture & Engagement
* Cultivate a positive, inclusive environment where all team members feel valued and empowered to contribute to practice development.
* Promote a culture of innovation and continuous improvement, encouraging adaptability and proactive change management.
* Lead the development and management of the Practice/PCN Patient Participation Group (PPG), ensuring effective recruitment and engagement systems are in place.
Service Excellence & Patient Experience
* Take a strategic approach to enhancing patient services, ensuring alignment with local and national guidelines.
* Oversee appointment systems, repeat prescribing processes, and patient access strategies to meet demand and improve satisfaction.
* Maintain robust systems for patient feedback, complaints, and significant event reporting, ensuring learning is shared and acted upon.
Collaboration & Stakeholder Engagement
* Build strong partnerships with internal teams, external stakeholders, PCNs, and Warwick Medical School to enhance service delivery and student experience.
* Represent the practices within the local PCN, ensuring active participation and alignment with broader healthcare initiatives.
* Work flexibly across sites and within a matrix-style environment, contributing to a cohesive and integrated service model.
Finance & Business Continuity
* Responsible for budget management and financial oversight, including petty cash coordination with the Finance Team.
* Ensure timely submission of claims and audits, maintaining accurate records for verification and compliance.
* Develop and maintain a comprehensive Business Continuity Plan tailored to the needs of the Practices.
Additional Duties
* Undertake additional responsibilities as requested by the Chief of Operations, supporting the evolving needs of the organisation.
Essential
* Must have wider operational NHS service experience
* Must have Group Practice Management experience
* Must be enthusiastic, a great communicator, and have strong values
Benefits
* Excellent NHS Pension
* NHS Fleet Car Solutions
* 27 days holiday
* Enhanced maternity/paternity package
* Blue Light Discount Card
* Employee Assistance Programme
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