Management position responsible for developing and executing catering solutions to meet customer needs. Facilitate the delivery of prepared food created from an event-specific work order or in a room service environment.
Job Responsibilities
Leadership:
* Ensure catering operations connect to the Executional Framework.
* Deliver consistent quality in planning and execution of events.
* Demonstrate established company solutions to ensure consistency, quality, and efficiency within consumer-driven offerings.
* Lead catering team to ensure quality in final presentation of food.
* Train and lead employees to ensure knowledge of food menus and promotional calendars.
* Model and reinforce Aramark's mentor process.
* Reward and recognize employees.
* Monitor team performance and provide regular feedback. Plan and execute team meetings and daily huddles.
* Complete and maintain all staff records including training records, schedules, and performance data.
Client Relationship:
* Develop and maintain effective client and customer rapport for mutually effective business relationships.
* Demonstrate excellent customer service using Aramark's standard model.
* Implement communication strategy as provided by marketing team to build catering revenue.
* Responsible for delivering food and labor targets. Develop and execute strategies to achieve catering revenue forecasts.
* Responsible for executing catering events of wide-ranging size and scope, including staffing and management.
* Ensure accurate reporting of all catering-related revenue, expenses, and receivables. Coordinate activities with other departments as appropriate.
Compliance:
* Ensure compliance with Aramark food, occupational, and environmental safety policies in all culinary and kitchen operations.
* Follow all applicable policies, rules, and regulations, including those relating to safety, health, wage, and hour.
Qualifications
* An approved catering qualification at diploma/degree level and/or 2-5 years industry experience, with 2 years at management or department head level, preferably in high-volume hospitality, conference, and banqueting operations.
* Bachelor's degree or equivalent experience.
* Strong hotel or restaurant background, as well as experience in industrial catering, is important for this role.
* Demonstrates excellent people management skills with experience managing large teams.
* A passion for food and service with the ability to innovate.
* High knowledge of Food Hygiene including HACCP.
* Ability to manage in a diverse and pressurized environment with a focus on client and customer service.
* Commercially focused, with experience managing budgets and achieving targets.
* Actively seeks change, is self-motivated, and challenges in the interest of continuous improvement.
Education
About Aramark
Northern Europe - Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe - About Aramark
Aramark is a leading service and solutions provider in Northern Europe, supporting clients in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your growth. Learn more at our careers page. All applications are treated confidentially. Aramark Northern Europe is an equal opportunities employer.
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