Customer Service Team Supervisor - Nights (Copy)
Customer Service Team Supervisor - Nights (Copy)
4 days ago Be among the first 25 applicants
The Role Customer Service Team Supervisor - Wigan - Full Time Nights - £31,000 per annum
Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you organised and reliable?
We are looking for a Night Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.
What will you do?
* Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
* Assess employee's and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance.
* Be in charge of dealing with issues and ensuring that Management are kept informed.
* Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
* Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
* Delegate responsibilities to ensure team goals are achieved.
* Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
* Set goals, conduct appraisals and identify training needs for operational staff
* Complete daily, weekly, and monthly reports in line with the client and APCOAs reporting requirements.
What will you bring?
* Ability to manage people and communicate well orally and in writing.
* Encourage open dialogue with team.
* Good team player
* Organised and reliable
* Leadership skills
We are looking for someone who is happy to work nights, with the ability to communicate well and encourage open dialogue within their team. Previous leadership experience is desired. What we'll offer you
* Annual salary of £31,000
* 8-week shift rotation
* 25 days holidays + 8 BHs
* Training and Development
* Pension Scheme
Does the above sound like you? If so, please apply and we will get back to you as soon as possible.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
excellence in their work.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Other
* Industries
Administrative and Support Services
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