Job Description
Job Title: Account Manager, Medical Communications
Location: London, Chester, Manchester, Hybrid (min. 2 days per week in office)
Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 175 years, our brands and imprints have been a trusted source of knowledge to these communities, and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
About Springer Healthcare (part of the Springer Nature Group)
Springer Healthcare is a leading global medical communications and education provider, working in partnership with pharmaceutical companies and key opinion leaders. At Springer Healthcare, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.
Springer Healthcare is looking for an enthusiastic Account Manager, with sound experience in Medical Communications to join our busy and expanding team. If you have great attention to detail, love multitasking, and are looking for a new challenge, then we would like to hear from you.
We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.
Job Role (Main Duties)
Project Management
* Manage a large portfolio of projects across client account(s)
* Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary
* Arrange and lead (where appropriate) brainstorming meetings to help shape/provide optimal solutions to client briefs
* Communicate detailed briefs to the delivery team, setting out clear roles and responsibilities and timelines
* Drive the day-to-day project management of all live projects within an account(s)
* Comply with agreed standard operating procedures (SOPs), ensuring project is delivered to the high standards required
* Keep accurate records and status sheets for the client(s) and internal team
* Work closely with the delivery team to ensure adherence to systems/processes as required, to help manage the account(s) for accurate reporting to senior management
* Actively participate in and lead internal and external status meetings
Financial Management
* Provide accurate, timely sales and revenue forecasts to the senior management team to assist in the forward planning of the business unit, via your line manager
* Meet or exceed sales, revenue, and profitability expectations within the assigned account(s)
* Oversee the delivery of all live projects for the assigned account(s) to agreed financial ratios and in line with project specifications
* Deliver against agreed key performance indicators e.g. utilisation and recoverability. Work with the accounts team(s) to ensure sales are confirmed with clients and in the relevant financial systems by the necessary deadlines
* Work closely with the accounts team(s) to ensure accuracy of budget proposals, the monitoring of time and costs throughout project delivery, and the reconciliation process
* Process supplier invoices, ensuring that they are accurately coded
* Professionally manage any issues regarding budgets with the client with the support of the senior account team
* Ensure timely and accurate completion of timesheets
Client Service
* Build and sustain long-term, business relationships with client team(s):
o Develop and maintain awareness and understanding of the client’s market, product profile, competitors, and trends
o Demonstrate knowledge of market and therapeutic area when interacting with client and internal teams
o Attend and lead client meetings with support from senior team members of the team and drive completion of subsequent actions
o Pro-actively flag any issues to the senior members of the internal team, outlining business risk and making recommendations for corrective action
Organic Growth
* Provide commercial input to account team (with senior support where necessary), to support organic business growth for designated account(s):
o Apply a basic understanding of the principles and processes underlying the various components of a strategic communications programme and how these fit within a product life cycle
o Involve relevant individuals in account team meetings and discussions to provide clients with optimal and focused solutions
o Work with your designated team and the wider business support networks to explore new ideas, developing innovative proposals for products and services that address client(s) needs
o Demonstrate best practice principles with client and internal team at all times
New Business Development
* In conjunction with the Business Development team and senior team members, pro-actively explore new business opportunities with existing client/s
* Contribute to the generation of commercially relevant proposals, population of RFIs and capabilities/pitch presentations
Internal Leadership
* Help develop and mentor less experienced colleagues to reach their full potential both personally and for the benefit of the business
* Ensure effective resource planning
* With input from the Senior account team, help plan resource requirements of the account in a timely manner to ensure adequate resource is in place to meet project timelines
* Communicate resource requirements on other departments/suppliers in advance to allow them to plan appropriate resource to meet client timelines
Skills, Experience, Qualifications:
Essential
* Previous relevant experience in the pharmaceutical industry or a healthcare communications and/or medical education agency
* Understanding of the drug development and communication process
* Sound financial and commercial acumen
* Excellent spoken and written communication skills
* Fluent English (written and verbal)
* Excellent planning and organisational skills
* Ability to make decisions, initiate actions and solve problems
* Ability to adapt and respond to change
* Ability to collaborate, with a full understanding of the importance of teamwork
* Domestic and international travel as required
Desired
* Broad range of therapeutic area knowledge
* Previous F2F and virtual meeting management experience
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