Job Overview
* Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved.
* Lead for all hard service disciplines across site.
* Provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers.
* Support the FM to improve and enhance stakeholder relationships.
* Provide FM resilience across the Crawley site.
* Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption.
* Develop understanding of the contract commercial and deliverable frameworks as part of development.
* Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs.
* Operational and line management of the engineering team to ensure best productivity.
* PDA training, development and auditing with on-site team.
* Drive & encourage 100% PDA usage.
* Complete and maintain the training matrix for site engineers.
* Lead on developing, supporting and mentoring engineers to maximise their potential.
* Manage sub-contractors, ensuring they are booked in and works carried out in line with contractual requirements.
Role Responsibilities
* Management of additional sub-contractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken.
* Ensure all Subcontractor RAMS are fully reviewed, recorded and permits are issued.
* Ensure correct and complaint certification is uploaded, into Maximo, SharePoint and site files as required.
* Take a pro‑active role in engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised.
* Ensure all self‑delivered and subcontractor activities are managed in line with Mitie’s Safe systems of Work processes and policies, including the issuing of access permits and permits to work.
* Assist the FM in producing monthly reports.
* Support the implementation of the One team ethos across all service lines.
* Input and support key projects and initiatives.
* Take ownership of Mitie standards and health and safety across the teams.
* Carry out monthly reviews, huddles and audits for hard services.
* Enhance the service delivery model with cross functional working and team building.
* Build and create a proactive customer focussed delivery model for all hard service contracts.
* Ability to obtain, evaluate and challenge quotations from suppliers.
* Lead on energy saving initiatives and constant improvements and provide input to the quarterly energy performance reviews.
* Attend and represent Mitie in client meetings when required.
* Report technical issues to contract Hard Service and Energy Lead and request support when needed.
Required Qualifications
* Experience in M&E industries.
* Experience in dealing with various mechanical, electrical and specialist systems (liquid nitrogen, oxygen monitoring, compressed air).
* Experience in working with and managing a team of multi‑skilled engineers.
* Water management experience desirable.
* Mechanical Engineering qualification.
* Strong customer care focus.
* Health and Safety awareness and knowledge (IOSH Working Safely).
* Full and Clean driving licence.
* Able to work at heights.
* Smart in appearance.
* Able to process administration tasks associated with the role.
* Committed, reliable and flexible.
* Able to work as part of a team and to work on their own.
* High levels of communication skills.
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