Export Sales Administrator NG17 - on site £27,000 - £29,000 neg (salary reviewed every 6 months up to the current 2-year salary of £36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for an Export Sales Administrator to join their team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Export Sales Administrator: * Respond to customer enquiries in a timely manner, providing a customer focused resolution to all customer queries. * Provide effective resolution to all orders held on query by the system * Communicate delivery date information to agents and distributors, keeping them fully advised of any backorder changes. * Develop excellent product knowledge * Directly communicate with customers regarding consumer complaints * Video conference calls, building effective relationships with agents and d...