Hours: 40 hours across 5 days per week
Salary: up to £46,650 per annum
Atlas Hotelsis hiring aHotel Managerright now at theHoliday Inn Express - Edinburgh Airport
Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.
In return you will receive great benefits including:
* Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
* Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
* A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
* Holiday allowance which increases with length of service
* Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
* Monthly cash rewards through our reward and recognition platform
* HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
* Access to HSF Perkbox which provides deals and discounts from the biggest brands
* Online GP service, access to free counselling and wellness support with a 24 hour helpline
* Auto-enrolment pension scheme through The People's Pension
* Employee referral programme paying out £250 for every great person you refer to us that passes their probation
* Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
* A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
* Free/discounted food when on shift
* Performance-related bonus of up to 20%
So what does a Hotel Manager do?
Your Team:
* Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
* Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
* Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
* Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
* Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
* Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
* Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
* Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times
Your Guests and Your Hotel:
* Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
* Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
* An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Regional Manager and Central Support)
* Responsible for ensuring the hotel passes all evaluations an audits with flying colours
What Experience do I need?
* Experience leading a team to success in a fast paced customer facing service environment
* Experience managing costs within your control for your property, in line with personal objectives and KPI's
* Experience of working in an environment with clear frameworks and standard operating procedures
* Leading an operational team with various skills and specialisms
* Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required
What Skills do I need?
* Leadership skills
* Engaging style, able to motivate others towards a shared goal
* Employee engagement skills; understanding of motivational and engagement practises
* Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
* Communicative, able to communicate effectively at all levels
* Organised and systematic
* Excellent customer service skills
* Drive Continuous Improvement in self and others
Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.
So why not? Click ‘apply’ now to become our Hotel Operations Manager and enter into a World of Opportunity!
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