Do you have experience of working in prisons or the wider criminal justice system?
We are recruiting for a delivery assistant to come and join our team, working across over 40 prisons and immigration centres to make a real difference to the health services that prisoners and detainees access! We work with service users to give them a voice in the design, delivery and procurement of health services in the criminal justice system.
Main duties of the job
This is a really exciting opportunity to join our growing service with lots of opportunities for development and growth!
We welcome applications from candidates with lived experience.
Some of the essential criteria for the role:
* Experience of working within the criminal justice system.
* Experience of working with people with lived experience (PwLE).
* Ability to communicate effectively both verbally and in writing at all levels, with individuals, groups, organisations and the public
* Ability to deal calmly and effectively with conflict.
* Ability to work with groups from different backgrounds and cultures.
* Willingness to work within ABLs core values.
* Work flexibly and adapt to suit service need.
* The ability to travel independently across the organisational footprint
About us
ABL is an exciting fast-paced, growing communityhealth organisation. As an experienced, CQC registered, provider of communityhealth services, we are passionate about delivering evidence based, innovative,effective and relevant health care services in partnership with individuals,communities and stakeholders.
We are a values drivenorganisation, dedicated to reducing health inequalities and improving peopleslives. We would love to hear from you if you would like the opportunity to workwith in a close team of committed professionals and you share our values ofdesigning and delivering health services.
Job responsibilities
Job Purpose:
The Delivery Assistant will provide a vital role ensuring that those in custody are able to influence decisions made about the healthcare services and service delivery in their establishments.
The post holder will be working directly with vulnerable and seldom heard groups of prisoners getting their feedback on the healthcare that they receive. This includes the care they receive from doctors and nurses, the dentist, mental health services, sexual health services and much more.
The role will require you to develop and maintain relationships with prison and other key stakeholders, such as health and justice commissioners, prison governors, healthcare managers and the prisoners themselves.
The post holder will need to be a motivated to and passionate about working with those in custody, have a knowledge of custodial settings and the client groups in these settings and the challenges that they face, and have the ability to work independently and as part of a wider team.
We welcome applications from those with lived experience of the criminal justice system.
Duties and Responsibilities
* Working closely with prison staff to organise and facilitate quarterly patient engagement activities in the form of face-to-face focus groups, 1-1 interviews, telephone interviews and written communication methods with prisoners/detainees across the prison estate.
* Support with additional projects as requested with specific healthcare topics including procurements of prison healthcare.
* Provide feedback from prison visits in the form of balanced reports.
* Develop and maintain relationships with stakeholders including prison and healthcare managers across the estate.
* Support the business development team with new opportunities.
* Where directed attend networking events to broaden knowledge, business opportunities and promote the ethos and vision of ABL Health.
* Attend prison training as requested to ensure knowledge and understanding of processes and security measures within each establishment.
* Attend training as required to maintain a good understanding of criminal justice, and health
What kind of person are we looking for?
* Someone who is passionate about reducing health inequalities
* Someone who is hard working and has the ability to problem solve
* Someone who is confident to work in a variety of challenging and complex locations
* Someone who is driven by seeing real change and supporting people with lived experience!
* Someone who can live and breath the ABL values!
Person Specification
Qualifications
* Health and Social Care qualification or equivalent experience
* Groupwork/Core skills training.
* Motivational interviewing training.
Experience
* Experience of working within the criminal justice system.
* Experience of working with people with lived experience (PwLE).
* Experience of facilitating groupwork and or 1-1 with service users.
* Experience of report writing.
* Health and Social Care qualification or equivalent experience
* Having lived experience of the criminal justice system.
* Experience of working within prisons.
* Experience of working within a healthcare setting.
* Experience of using translation services.
* Experience of overcoming language barriers.
Skills and Knowledge
* Knowledge of working with and around the prison regime and how healthcare works within a custodial setting.
* Ability to communicate effectively both verbally and in writing at all levels, with individuals, groups, organisations and the public.
* Ability to provide good quality reports.
* 1-1 interviewing skills.
* Ability to collate and analyse data.
* Ability to deal calmly and effectively with conflict.
* Ability to work with groups from different backgrounds and cultures.
* Excellent organisational skills with the ability to prioritise tasks effectively and meet deadlines amid a range of competing demands.
* Excellent problem-solving skills and the ability to work flexibly to overcome challenges.
* Report writing training
Job Specific Requirements
* The ability to travel independently considerable distances.
* Self-reflection and awareness.
* Ability to work within a team and independently.
* Willingness to work within ABLs core values.
* Work flexibly and adapt to suit service need.
* The ability to travel independently across the organisational footprint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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