General Services Manager
Location: Stowmarket
Salary: Up to £41,000 per annum, depending on experience
Are you an experienced soft services leader with a passion for delivering exceptional customer experience? We're looking for a proactive and engaging General Services Manager to oversee the day‑to‑day delivery of catering that is 24/7 and a cleaning operation over 7 days a week at our Stowmarket site.
This is a hands‑on leadership role with full responsibility for operational performance, client relationships, financial results, and team development across both service streams. You will play a pivotal role in shaping service quality, elevating standards, and creating a welcoming environment for colleagues and visitors.
About the role
As General Services Manager, you will be the primary point of contact for both the client and our onsite teams, ensuring that all services are delivered seamlessly, safely, and professionally. You will lead service enhancement initiatives, drive customer service excellence, and ensure operational delivery is consistently outstanding across all functions.
Key Responsibilities
* Overall leadership and accountability for catering and cleaning operations on site
* Act as the point of contact for the client, building strong, trusted relationships
* Ensure consistent delivery of high-quality food service and cleaning standards
* Full P&L responsibility, including budgeting, forecasting, and cost control
* Lead, motivate, and develop multi‑disciplinary management and frontline teams
* Ensure compliance with all Health & Safety, Food Safety, and employment legislation
* Drive continuous improvement, innovation, and service development
* Manage staffing levels, recruitment, training, and succession planning
* Deliver agreed KPIs, SLAs, and contractual obligations
About You
* Proven experience as a General Services Manager with experience in Catering and Cleaning
* Strong commercial acumen with demonstrable P&L responsibility
* Confident client‑facing leader with excellent communication skills
* Experience managing large, diverse teams in a fast‑paced environment
* Passionate about food, service excellence, and people development
* Highly organised, resilient, and able to manage multiple priorities
* IOSH / NEBOSH, Food Safety qualifications (desirable but not essential)
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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