Help turn enquiries into unforgettable events at The Grand Hotel Birmingham.
As a Conference & Events Sales Co-ordinator based at The Grand Hotel Birmingham, you'll be the first point of contact for meeting and event enquiries—qualifying leads, building proposals, and converting business in line with the demand calendar. You'll liaise with clients and colleagues to make sure details are accurate, deadlines are met, and handovers to operations are seamless.
The role is predominantly office hours, 5 days per week, in our Sales and Reservations Team.
What The Job Involves
Handle enquiries by phone, email and third-party sites; qualify, quote and follow up to convert
Create proposals and detailed quotations aligned to the demand calendar and pricing strategy
Confidently negotiate to win commercially viable business
Arrange and host show rounds that "wow" and secure bookings
Collate final details and produce function sheets/BEOs that are clear and accurate
Lead pre-event communication for high-value/high-profile bookings
Hand over to operations smoothly and attend post-event debriefs to capture feedback
Keep the CRM and reports up to date (pipeline, tentative/definite status, conversion, pace)
What you will bring to the role;
Experience in a Conference & Events Co-ordinator (or similar) role; hotel experience is a plus
Strong written and verbal communication; confident with clients and internal stakeholders
The ability to juggle multiple deadlines and stay calm under pressure with your organisation and time management skills
A commercial mindset—able to balance guest needs with revenue goals
If you're a Conference & Events Co-ordinator who enjoys winning business and getting the details right, apply now and help us deliver standout events.
Benefits
The Pay & Benefits
At the Grand Hotel Birmingham make every effort to reward and recognise the loyalty and hard work you provide:
Salary: £28,227 per annum
Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
Earn extra cash through our employee referral scheme.
Free, freshly cooked meals from our chefs, available twice a day across service periods
Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year
We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
Take advantage of career development opportunities and apprenticeship programmes
Regular team appreciation events and monthly recognition programmes
28 days holiday each year (increasing annually up to 33 days)
Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.