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Technical Infrastructure Manager, Birmingham
Client: Ultima
Location: Birmingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
Job Title: IT Technical Infrastructure Manager
Reports to: Head of IT Infrastructure
Job Purpose:
The IT Technical Infrastructure Manager will be responsible for managing all infrastructure (on-premises, cloud-based, or outsourced) and partner performance involved in delivering infrastructure to our central, field-based, and remote site teams. The role also involves contributing to the development of technology, capacity, and resilience of systems to support our business growth and ambitions.
Responsibilities:
1. Manage daily infrastructure services including Hosting, Android and Apple applications, Azure services, Microsoft 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi, and remote access.
2. Oversee technical management of Datacentres.
3. Manage key infrastructure service suppliers.
4. Negotiate with suppliers and contractors for infrastructure products and services.
5. Drive infrastructure projects internally and with suppliers.
6. Define and manage IT Disaster Recovery Strategy for infrastructure services.
7. Monitor operational costs related to infrastructure.
8. Support IT project delivery to ensure new solutions meet infrastructure design and strategy.
9. Maintain appropriate security levels on all infrastructure services.
10. Ensure databases are supported, available, and performant.
11. Keep infrastructure hardware, applications, and services patched and up to date.
12. Provide technical leadership, coaching, and line management to the infrastructure team.
13. Deliver new infrastructure and services, including Azure.
14. Document system configurations clearly and consistently.
15. Contribute to technology roadmaps in collaboration with Architects and partners.
Stakeholders:
Internal:
* IT Service Delivery
* Architecture & IT Business Change
* Department Heads/Directors
* Business Architects
* Projects Team
External:
* Key infrastructure suppliers
Person Specification: Skills, Knowledge & Qualifications:
Qualifications:
* University degree or equivalent or relevant practical experience
* Minimum 5 years in a similar role
* Relevant Microsoft certifications in Azure, Modern Workplace, or Business Applications; legacy MCSE considered if applicable
* Cisco certifications (CCNA, CCNP, CCIE) or equivalent experience
* Wireless Design certifications are advantageous
* Microsoft 365 certifications are a plus
Skills / Knowledge:
* Commitment to continuous learning and supporting others' learning
* Strong knowledge of networking, routing, security protocols, Active Directory, Group Policy, and Windows Server technologies
* Experience supporting enterprise wireless networks
* Understanding of virtualization technologies (VMWare, Microsoft)
* Knowledge of modern storage technologies
* Excellent analytical and problem-solving skills
* Extensive Microsoft 365 experience
* Solid knowledge of public/private clouds, especially Azure
* Strong sourcing and supplier management skills
* Leadership and line management experience
* Experience working within ITIL frameworks
* Ability to bridge business and technical groups
* Ability to prioritize, work under pressure, and meet deadlines
* Experience in retail or hospitality industry is desirable
* Knowledge of web technologies and support
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