Currency Team Consultant Hours: delivered beetween 8am - 6pm Location: Office Based - Essex House, Stevenage Shift Pattern: Monday – Friday Why Join Teameurochange At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way! Join Us as a Currency Consultant and Keep Our Network Moving Do you thrive on precision, problem-solving, and supporting teams behind the scenes? Are you passionate about delivering seamless service that keeps things running smoothly? As a Currency Consultant, you’ll play a key role in our Currency Team, helping us deliver accurate, timely, and compliant currency services that make foreign exchange better and simpler for everyone. You’ll provide essential support to our branches, liaising with couriers, suppliers, and internal teams to ensure every order is fulfilled and every query is resolved efficiently. Your work will directly impact our ability to keep shelves stocked and customers happy – making you a vital part of Teameurochange. Explore How You’ll Support Our Purpose Provide accurate, professional helpdesk support to branches and internal teams, resolving queries quickly to keep operations moving Process branch orders for currency and other products, ensuring deliveries are accurate, timely, and compliant with our standards Manage daily currency supply, working closely with couriers and suppliers to maintain efficient stock distribution and minimise delays Track, report, and escalate issues with stock levels or deliveries, helping protect branch performance and the customer experience Monitor the XTRIS system, updating settings and troubleshooting issues to ensure colleagues can serve customers without disruption Communicate clearly with internal and external stakeholders, building trusted relationships that enable smoother, more responsive service Liaise with our third-party partners, understanding their brand requirements and ensuring our services meet their expectations Support accurate record-keeping for AML, GDPR, and compliance audits, ensuring we remain a trusted and legally compliant provider Complete daily tasks like day-end processes and rate-sending accurately, maintaining system integrity and financial accuracy Proactively identify recurring issues and opportunities for process improvement, helping us make currency management simpler and better for our colleagues and customers Share feedback and insights with the Currency Team Leader and Manager, contributing to the continuous improvement of our currency supply and operations The Stand-Out Qualities to Be Part of Teameurochange Strong attention to detail with a proactive approach to problem-solving Experience in operations, logistics, or customer service roles Confident communicating with colleagues, suppliers, and service partners Good numerical skills and ability to handle currency accurately Proficiency in using Excel and internal systems Calm and methodical, even under pressure or time constraints Enthusiasm to learn, adapt, and grow in a fast-paced environment Experience working with client accounts or handling stock is a plus Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme – because you matter! Wagestream – access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance …and much more! Our Vision To be the UK’s go-to travel money provider, adding value to every customer’s journey. Our Purpose Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts. Our Values We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere Ready to help keep our branches stocked, our operations smooth, and our customers happy? Apply today and join Teameurochange!