Product Manager, Illuminate (FCSF114)
Contract: 12‑Month fixed term contract, working 35 hours per week. (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)
Salary: £38,689 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Location: Manchester, Newcastle, Leeds, Nottingham, Birmingham, Cambridge, Brighton, or Bristol (The role will be based in any of the locations listed; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on‑site contact days with other members of the team, normally 1-2 days a week)
Introduction
We have an exciting opportunity for a motivated and user‑focused Product Manager to join us and work on Illuminate, Arts Council England’s audience data and insights programme.
This role sits within the Insights Department, working collaboratively with Product Managers across the organisation.
You will take a leading role in the service design, delivery and development of Illuminate as part of a 12‑month project, working closely with the Senior Manager (Data & Insights Engagement) and our delivery partner to achieve impactful outcomes within this timeframe.
At the heart of this role is a commitment to putting users first. You will play a key role in ensuring Illuminate and its supporting materials continues to evolve in line with user needs, actively listening, gathering and synthesising feedback, and turning insight into clear, prioritised improvements. Alongside this, you’ll support and empower users, and close the feedback loop by communicating enhancements clearly – building trust, confidence and sustained engagement with the platform.
You will oversee the day‑to‑day operation of Illuminate, ensuring it delivers real value for both external and internal users throughout the project. This includes responsibility for service design and development support, content design, training and support, communications, and accessibility. Working closely with the supplier, you will help ensure development is well designed, feasible and delivered at pace. You will work closely with the Senior Manager to strengthen stakeholder engagement and drive the effective use of audience data and insights.
Responsibilities.
* Lead service design, delivery, and development of Illuminate for a 12‑month project.
* Engage with the Senior Manager and delivery partner to achieve impactful outcomes.
* Collect, synthesise user feedback and translate insights into prioritised improvements.
* Communicate enhancements to users, building trust and sustained engagement.
* Oversee day‑to‑day operations, ensuring value to internal and external users.
* Support service design, content design, training, communications, and accessibility.
* Collaborate with supplier to ensure feasibility and timely delivery.
* Strengthen stakeholder engagement and effective use of audience data.
Equality, Diversity, and Inclusion Statement
Arts Council is committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. We welcome applications from individuals of all backgrounds. If you require adjustments to support you in your application, please let us know. Arts Council supports disabled candidates through the "Offer an Interview" scheme as defined by the Equality Act 2010.
Job ref: FCSF114
Closing date: 09:00am, 02 June 2026
1st Interview: (virtual) Tuesday 16 June 2026
2nd Interview: (virtual) Tuesday 23 June 2026
We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk
#J-18808-Ljbffr