You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council., The Family Hub programme is designed to assist children and young people (aged 0-19, or up to 25 for those with SEND) and their families by providing a range of support and early help services. This initiative aims to improve outcomes for children while reducing the need for statutory services. It operates through an integrated Family Hub Model, delivering services across Local Area Partnership Areas This is an exciting time to join our Family Hub team. We’re a relatively new local authority, created in April 2021 and we are at the beginning of our Family Hub journey. We have one Family Hub open with more due to open imminently. There is still plenty of opportunity to develop the service and shape our offer to families so we can provide the best possible service to children, young people and their families across West Northamptonshire Council, To offer administrative support to the Family Hub Service. We are seeking a dedicated and organised individual to join our Family Hub Team, ensuring the smooth operation of our services and providing vital support to families, children, and young people. In this role, you will be responsible for ensuring all queries and registrations from both internal and external sources receive prompt and appropriate responses. You will monitor various inboxes, process incoming data and registrations, and produce letters and reports whilst adhering to reporting timescales. Your responsibilities will include maintaining accurate records through data entry, preserving confidentiality at all times. As a welcoming face of the Family Hub, you will meet and greet families and partners, introducing them to the Family Hub programme and activities, while encouraging their engagement and participation. You will support the team in developing and planning a timetable of engaging activities, ensuring all resources are accessible to families.Additionally, you will co ordinate training events, courses, and parenting programmes both in person and via online systems, providing comprehensive administrative support to ensure their success. We are recruiting a Business Support Apprentice with the opportunity to work towards a Level 3 apprenticeship in Business Administration. To support you, you will have time off the job for your studies and your salary will be 70% of the full BSO role, rising to 100% upon achievement of your apprenticeship, We need a bright and dedicated individual, passionate about working towards making a positive difference for their local community. You will be highly organised, capable of managing and prioritising conflicting tasks, and will have a sharp attention to detail. You will show resilience, teamwork, and the ability to build strong and positive relationships with colleagues at all levels in the authority and external partners and stakeholders. You will bring new and innovative ways of working to the table, embrace change and continually evolve, as our service evolves and grows. You may not have experience in an administrative role, or have experience in the public sector, but you will be able to demonstrate your ambition to learn and will be driven by your attitude to deliver an exceptional service. We welcome applicants looking for a new challenge or looking to kickstart their career in local government. You Will Need A positive, responsive and adaptable attitude Confidence to work independently An innovative and creative approach to work A team driven approach to delivery A customer focused approach A willingness to learn new skills and work with different service areas Your Skills Will Include Excellent organisation and time management The ability to manage multiple tasks at a time and prioritise your workload Top quality customer service Great IT skills and confidence with picking up new systems and software Acting sensitively and with integrity around confidential information