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About the Role:
We are seeking a motivated and detail-oriented Hotel Booking Consultant to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Consultant, you will assist customers with booking hotel accommodations, answering inquiries, and providing excellent support to ensure a seamless experience for all clients.
About the Role:
We are seeking a motivated and detail-oriented Hotel Booking Consultant to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Consultant, you will assist customers with booking hotel accommodations, answering inquiries, and providing excellent support to ensure a seamless experience for all clients.
Responsibilities:
* Assist customers with booking hotel rooms and related services through phone, email, or online channels.
* Provide customers with accurate and relevant information regarding hotel options, rates, and availability.
* Address customer concerns or inquiries with professionalism and courtesy.
* Ensure all bookings are processed accurately and promptly.
* Collaborate with hotel partners to resolve issues and improve booking efficiency.
* Maintain a strong knowledge of hotel services and destinations to offer the best recommendations.
* Achieve performance metrics related to customer satisfaction, booking accuracy, and response time.
Qualifications:
* Previous experience in a customer service or reservations role is preferred.
* Strong communication skills (both verbal and written).
* Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
* Basic knowledge of hotel booking platforms and reservation systems is a plus.
* High attention to detail and commitment to providing an excellent customer experience.
* Self-motivated and able to work independently with minimal supervision.
* Availability to work flexible hours, including weekends and holidays as needed.
Benefits:
* Development opportunities to advance your career.
* Work-from-home flexibility with a collaborative team environment.
* Major Travel Perks and Discounts
* Mentorship and a great team atmosphere
How to Apply:
* If you are passionate about customer service and have a knack for helping others find the perfect accommodations, we encourage you to apply!
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Part-time
Job function
* Job function
Consulting, Information Technology, and Sales
* Industries
Hospitality
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