ITIL Problem Manager
Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services.
Successful
ITIL Problem Manager
will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow.
As
ITIL Problem Manager
you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications.
Ideally as
ITIL Problem Manager
should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.
ITIL Problem Manager - Apply now we're waiting to invest in your career!
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