Job Title: Academy Co-ordinator
Salary: £22,222 – £24,000 per annum
Hours per week: 35 hours
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.
Closing date: 27 February 2026
About the role
This is a pivotal role at the heart of the IOSH Academy, where no two days are the same. You'll play a key part in keeping things running smoothly while helping us hit our enrolment targets. How? By connecting with prospective learners through phone calls, emails, and both face-to-face and virtual meetings—and turning curiosity into commitment.
Customer experience is everything here. You'll be the friendly first voice learners hear, guiding them from that very first enquiry all the way through to enrolment and IOSH membership. And it doesn't stop there—you'll continue to support learners throughout their journey, making sure every interaction feels seamless, supportive, and positive.
What you'll bring
You're confident, proactive, and love being customer-facing. As the first point of contact for potential learners, you'll enjoy answering questions, building rapport, and turning enquiries into enrolments. With a background in customer service, you'll be comfortable picking up the phone, making outgoing calls, and confidently guiding people towards the right learning opportunity.
You'll thrive working towards targets and feel comfortable managing your own workload, using your initiative to get results. Strong IT skills are a must—you'll be sending offers, responding to email enquiries, and setting learners up on the LMS with ease. If you enjoy juggling tasks, meeting goals, and making a real difference to people's learning journeys, you'll feel right at home.
Essential criteria
· Confident in making outgoing calls to customers.
· Significant experience in sales focused customer service and telephone roles
· Understanding of customer service systems and sales processes
· Confident in using Microsoft Word, Excel, Outlook, PowerPoint.
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you have any queries about the role or recruitment process please reach out to the recruiting manager or the People team.