Customer Service Team Member
Aylsham, North of Norwich
Part-time permanent contract
12.5hrs per week on a set 2 week rota:
Week 1: Monday 9am-5pm& Saturday 11.30am-5pm
Week 2: Monday 9am-5pm & Sunday 11.30am-5pm
Salary range: £6,500.00 (age 18-20) to £7,936.50 (age 21 and over).
Our Aylsham Visitor Centre provides guests with the perfect opportunity to enjoy a tasty treat, purchase unique souvenirs, and spend time with their favourite four-legged residents.
Redwings is one of the largest horse welfare charities in the UK, where everything we do is for the love of the horse. Working for us means you can make a real difference in the lives of the horses in our care while being part of a supportive and progressive workplace.
If you are hardworking, personable, reliable and a great team player, then this role is for you!
What can we offer you?
1. A busy, supportive, team-working environment
2. Ongoing development through training and mentoring with opportunities for progression
3. Wellbeing support through our Employee Assistance Programme
4. Premium pay rates on Sundays and Bank Holidays
About the role
This role focuses on recruiting and retaining Redwings' supporters to generate income. You will welcome visitors, introduce them to the charity’s work, and encourage donations and participation in fundraising initiatives, including the Adoption Club. You will also work in the centre’s Café (including the kitchen) and Gift Shop to promote sales and generate income.
Key Responsibilities
Fundraising – Visitors and supporters:
5. Deliver a positive and high-quality visitor experience with the goal of recruiting and retaining Redwings’ supporters.
6. Under the guidance of the Visitor Centre Senior Team Leader, welcome visitors, introduce them to the charity’s work, and explain how they can help make a difference.
7. Generate income by encouraging donations, promoting fundraising initiatives, and highlighting key messages, including the charity’s adoption scheme. Ensure visitors have the opportunity to adopt and meet their chosen equine.
8. Stay informed about the Sanctuary’s activities, including fundraising messages, new initiatives, appeals, and updates on rescues and welfare work. Communicate this information effectively to visitors.
Café and gift shop:
9. Perform duties in the centre’s café, kitchen, and gift shop as needed, adhering to internal and external rules and regulations to ensure compliance and maintain profit margins.
10. Under the guidance of your line manager, continually monitor displays, maintain stock levels, and comply with all related procedures.
11. Be knowledgeable about the products, with an emphasis on those that are environmentally friendly and locally sourced.
12. Always adhere to national hygiene standards and Redwings’ catering and Health and Safety procedures.
Person specification
Essential criteria
13. Good standard of education and previous work experience.
14. Ability to prioritise and make intelligent decisions.
15. Strong communication skills, both written and oral. Able to communicate at all levels in a positive and constructive manner.
16. Keen observation skills with a high level of attention to detail.
17. Sound IT skills.
18. Outstanding team player
19. Flexible approach to tasks and workload.
20. Personable and outgoing.
Desirable criteria
21. Food hygiene and/or First Aid certificate
22. Retail/Café/Commercial kitchen experience.
23. Previous experience of working front of house and/or at a visitor attraction.
Please note that we may close this vacancy early if we receive enough suitable applications, so we encourage you to apply as soon as possible.
This post is subject to safer recruitment processes to ensure effective safeguarding of all those who come in to contact with our charity. The successful applicant will be required to have a DBS check in place before employment is confirmed. If you’re interested in becoming part of our team, please apply via the Apply Now link below.