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Client services coordinator

Bordon
Névé Studios
Client services coordinator
Posted: 15 October
Offer description

Description


We’re looking for a highly organised and personable individual to support the Client Services Team in the administration of new client enquiries, sales and account management. You’ll be a key link between our clients and production team—ensuring every enquiry is handled effectively, every brief is quoted accurately and every client feels valued and informed throughout their journey.


A steady stream of project enquiries will need to be handled each day, both over the phone and email. This will involve taking down and requesting all relevant information, understanding their problems and requirements, using our pricing charts to price up projects, liaise with the production team about capacity and scheduling, then booking in projects for clients.


This is a hybrid role blending client service, sales support and light project coordination. You’ll field new enquiries, prepare quotes, manage our CRM, take meeting notes, follow up with prospects and support our producers in keeping projects running smoothly.


This role is ideal for someone who loves structure, communication and organisation—who takes pride in keeping everything running like clockwork.


It is a full-time and permanent position based at our studio in Bordon, Hampshire.



Responsibilities:


* Be the first point of contact for new client enquiries (via phone, email, and web).
* Gather, clarify and document client requirements.
* Prepare accurate quotations using our internal pricing tools.
* Support the team with proposals, meeting notes, action-points and client follow-ups.
* Keep the CRM and project tracking systems (e.g. HubSpot, Notion, etc.) up to date.
* Liaise with the production team to confirm scheduling, capacity and availability.
* Assist our producers with project coordination and client communication.
* Ensure all clients receive timely updates and a smooth onboarding experience.
* Support with invoicing, PO tracking and status reporting where required.
* Identify and flag opportunities for upselling or cross-service promotion.
* Ensure alignment and clarity throughout the entire process



Reports To:


The Creative Director



Essential Skills:


* Experience in an administrative, PA, client service, or sales support role.
* Excellent written and verbal communication skills.
* High level of computer literacy (Google Workspace, CRM tools, etc.).
* Strong attention to detail and the ability to manage multiple priorities.
* Comfortable working in a fast-paced creative environment.
* Confident, professional, and client-facing manner.



Desirable Skills & Qualifications:


* Experience in a creative, marketing or content production agency.
* Experience using CRM platforms (HubSpot, Pipedrive, etc.)
* An interest in marketing, design, photography or content production.
* A full UK driving licence.



Salary, Working Hours & Location:


* £16,000 pro rata salary
* Part-time position [25 hours]
* 6 month fixed-term contract
* 5 hours per day [hours can be flexible)
* Bordon, Hampshire



Additional Benefits:


* 25 days per year (pro-rata to hours worked), plus bank holidays.
* Opportunity to travel for work
* Workplace pension scheme
* The opportunity to grow as an integral part of a young and dynamic team



About Névé Studios:


Névé is a Boutique Creative Agency & Production Studio, specialising in integrated campaigns for ambitious B2C brands in beauty, health & wellbeing, technology. With an emphasis on creative and content strategy, alongside content production (such as photography, video, CGI etc)–our core purpose is to produce truly unforgettable work and do whatever it takes to get results for our clients.

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