Customer Experience Coordinator
Location: Sunderland
Contract Type: Freelance/Permanent
Rate: Competitive day or hourly rate depending on experience
We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland.
This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.
Key Responsibilities
Act as the main point of contact for customer enquiries
Coordinate appointments, updates, and ongoing communication
Maintain accurate customer records and internal systems
Liaise with internal departments to ensure smooth service delivery
Resolve customer issues efficiently and professionally
Monitor customer feedback and identify areas for improvement
Support day-to-day office operations and administration
Requirements
Previous experience in customer service, customer experience, office coordination, or administration
Excellent communication and interpersonal skills
Strong organisational abilities and attention to detail
Confident using email, CRM systems, and Microsoft Office
Ability to work independently and manage priorities
Professional and positive attitude
Desirable
Experience working in a fast-paced office environment
Background in property, construction, retail, or service industries
Freelance or self-employed experience
What We Offer
Flexible freelance arrangement
Friendly and supportive office environment
Opportunity for ongoing work
Central Sunderland office location
Immediate start available