Due to the expansion of our reception and administration team. We are looking for a receptionist/administrator to join our well-established practice in Camberley.
The role will require you to contribute to the smooth running of a busy patient-facing and back-office operation where you will be provided with an interesting, variety of work.
Previous experience working as part of a team, with members of the public and to be able to work at pace under pressure is essential for this role. Full training will be provided.
The hours required for this role are 20 hours per week;
Monday 8:00am to 13:00pm
Tuesday 8:00am to 13:00pm
Wednesday 13:30pm to 18:30pm
Friday 13:30pm to 18:30pm
There will also be arequirement of Saturday working and a late evening 18:30pm to 20:00pm on a rotabasis. This will be paid at an enhanced rate. We are open 1 in 7 Saturdays.
Main duties of the job
The role is primarily reception based but with some administration duties involved. The individual will be responsible for undertaking a wide range of reception and administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to processing new patient registrations, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liasing with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Camberley Health Centre offers general medical services to the population of Camberley, Surrey and the surrounding area.
We are a friendly practice, serving a diverse community of approximately 9k patient list. With a multi-disciplinary team comprising of GP's, Nurses, Advanced Nurse Practitioners, Healthcare assistants, Pharmacists and Pharmacy technician.
Job responsibilities
Please see supporting documents for a full Job Description, Person Specification and list of responsibilities.
Person Specification
Skills
* Excellent verbal and written communication skills.
* Good listening and organisational skills.
* Clear, polite telephone manner.
* Experience of working with the public.
* Ability to work with minimum supervision.
* Ability to work within clear policy of confidentiality.
* Excellent customer care skills.
* Disciplined and organised, with the ability to work under pressure and manage own time.
* Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate.
* Able to collect and collate data.
Other
* Flexibility to work outside of core office hours.
* Happy undertaking a Disclosure Barring Service (DBS) check.
Knowledge
* Advanced knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience.
* NHS structures and organisational relationships.
* Experience using EMIS Web clinical system.
Qualifications
* 4 GCSEs (C and above) including English and Mathematics or equivalent
Experience
* At least twelve months previous office experience.
* Experience of working with the general public.
* Experience of administrative duties.
* Experience of working within the NHS or general practice environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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