Main area General Surgery Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday 9am until 5pm) Job ref 214-SRG-7248249
Employer Sherwood Forest Hospitals NHS Foundation Trust Employer type NHS Site Kings Mill Hospital Town Sutton in Ashfield Salary £24,937 - £26,598 per annum Salary period Yearly Closing 07/08/2025 23:59
General Surgery Virtual Triage Patient Pathway Co-ordinator
NHS AfC: Band 3
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Job overview
A post has arisen for the role of General Surgery Virtual Triage Patient Pathway Co-ordinator within our dynamic and forward-thinking General Surgery service.
We’re looking for motivated, detail-oriented individual with a passion for healthcare and a keen interest in operational excellence. Whether you're stepping into PPC for the first time or bringing transferable skills from another area, we’re excited to welcome new energy and fresh perspectives into the service.
As the Virtual Triage Patient Pathway Co-ordinator, you will play a pivotal role in the seamless management of patient journeys through the virtual triage process. Your work will directly contribute to delivering high-quality care and efficient service within a thriving multidisciplinary team.
Apply now and become an integral part of a service dedicated to excellence in surgical care.
Main duties of the job
To understand the role in more detail, please read the attached job description and person specification document.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:
Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Detailed job description and main responsibilities
To understand the role in more detail, please read the attached job description and person specification document.
Person specification
Knowledge Requirements
* Computer literate, with experience of using a keyboard with a high level of accuracy.
* Knowledge of NHS or service provider in general
* Thorough knowledge of healthcare administrative systems and processes
* Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
* Experience of using a full range of IT/Patient data systems
* Confidentiality and Data Protection
* Health and Safety
* Equality and diversity
* Sound office clerical background providing knowledge of relevant procedures.
* Experience of using a full range of IT/Patient data systems – As applicable to speciality
Qualifications/Academic/Craft/Professional
* Good general education with GCSE English at grade C or above.
* RSA II (or equivalent)
* ECDL
* Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
* NVQ in Customer Care
* Institute of Health Records & Information Management Diploma (IHRIM)
* European Computer Driving Licence
* Shorthand speeds of 80wpm
Further Training
* On the job training
* Supervisory training
* Experience of managing health & safety issues
Experience
* Quality Customer Service
* Some experience providing required NHS knowledge and qualification equivalences if necessary.
* Experience of supervising staff
Contractual Requirements
* Regular attendance and willingness to work flexible hours as necessary
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process. Applications, including personal statements and behaviour examples, must be truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.
Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change.
Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.
In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.
Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email sfh-tr.recruitmentqueries@nhs.net
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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