Job title: Responsive Retirement Living Officer Salary: £27,688.49 per annum Location: Stafford Hours: 37.5 hours per week, permanent We currently have an exciting opportunity for a Responsive Retirement Living Officer to join our successful Retirement Living team on a permanent basis to monitor the local authority portal for appropriate care packages. We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. The Role As a Responsive Retirement Living Officer, you will provide an effective Enhanced Housing Management service to all residents living in a retirement housing environment. You will provide onsite management and supervision to maintenance, health and safety and cleanliness within the retirement housing schemes and will be the main point of contact providing a visible and excellent customer service to residents and visitors. Skills and experience required: * Experience of working in a customer focused environment * Experience of taking a hands on approach to solving problems * Good organisational skills * Competent in using IT packages including Microsoft Word, Outlook, Excel etc * Ability to work effectively under pressure * Excellent verbal, written and face to face communication skills * Full UK Driving Licence and access to your own vehicle as travel across the county will be required What we can offer you As well as a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days’ holiday plus bank holidays. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information. About us We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours: * Own it – make it happen * Improve it - move things forward. * Live it – show understanding and compassion We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference. How to apply Apply online with your CV and cover letter. Closing date: Monday 22nd September 2025 - Interviews may take place throughout the advert *Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding. * We are committed to carrying out safeguarding checks with our colleagues. These checks may vary depending to the role that you have applied for. * We may close this vacancy early if we receive a high volume of applications. * If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion