Role Details
Grade C £25,583 to £25,989
Contract: Two Year Fixed Term
Essential Requirements: Experience in using IT systems e.g. Microsoft Office to generate complicated forms and legal documents where accuracy is critical
Responsibilities
* Recording and processing service requests
* Dealing with customer enquiries, greeting visitors, providing information and assistance, taking messages and signposting callers to relevant officers/services
* Answering phone calls and responding to emails
* Maintaining case management systems and spreadsheets
* Drafting a variety of documents, including use of mail merge for bulk correspondence
* Supporting financial systems such as invoice requests and billing enquiries
This post is offered on a two‑year fixed term contract. The Council is reviewing the potential for the role to become permanent in the future, although this cannot be guaranteed.
About you
Experience: Experienced administrator looking to work in a busy, friendly, supportive environment.
Skills: Excellent customer care and communications skills; ability to prioritise tasks and complete work accurately.
IT: Good IT skills and working knowledge of Microsoft Office packages; ability to maintain and organise a variety of records.
Attributes: Flexible, quick learner, capable of adapting to new processes and procedures.
We also encourage applications from candidates who have relevant transferable skills – full training will be provided.
Employment details
Salary: £25,583 – £25,989, pay award pending. Two year fixed term contract with potential for permanent role.
Contact for further information: Peter.watson@bolton.gov.uk
Notice
Unfortunately, we are unable to offer sponsorship for this role.
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