About Us:
Crafted Projects & Sir John Fitzgeralds are proud to operate some of the North East's most iconic pubs, bars, and venues. With a diverse portfolio of sites and a busy events calendar, our Bookings Team plays a key role in providing a seamless experience for guests – from a table for two to large private hires.
The Role:
We're looking for a friendly, organised, and customer-focused individual to join our central Bookings Team. You'll be the first point of contact for customers, handling enquiries, processing reservations, and coordinating private events across our venues.
Key Responsibilities:
* Answer and manage incoming calls and emails for bookings and private hire enquiries
* Accurately input reservations into our booking system
* Organise and liaise with venues to coordinate private functions and group bookings
* Deliver excellent customer service with a professional and welcoming manner
* Keep clear records of bookings and payments
* Support the wider team to ensure a smooth running of reservations across all venues
About You:
* Confident and professional on the phone
* Strong organisational and multitasking skills
* Customer service or reservations experience (hospitality background desirable)
* Comfortable using booking systems and email (training provided)
* Enthusiastic, reliable, and a great team player
What We Offer:
* Competitive salary
* Training and support from a friendly head office team
* Discounts across our venues
* Opportunities for career growth within a well-established hospitality group
How to Apply:
Please submit your CV and a short cover letter telling us why you'd be a great fit for the Bookings Team at Crafted Projects & Sir John Fitzgeralds.
Job Types: Full-time, Part-time
Expected hours: 20 – 37.5 per week
Benefits:
* Employee discount
Work Location: In person