Retail Team Member - Ripon Summary We’re looking for a Retail Team Member to welcome visitors to the National Trust shop and plant centre at Fountains Abbey, answer their questions and help them make the most of their day. Salary: 12.25 Contract/duration: Fixed term until 31st December 2025 Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Zero hours contract so hours/days may vary. Typical shifts start at 10am and finish at 5:45pm, 5:15pm or 4:45pm depending on the time of year. Shorter shifts (3-5 hours) may be worked, this can be discussed at interview. Weekend and bank holiday work required. One evening shift in October. Interview date: Friday 18th July For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Fountains Abbey shop is an important part of the overall visitor experience, you’ll develop your knowledge of the site and retail at the National Trust. The shop is a busy and varied environment stocking a range of products across multiple departments, including plants and outdoor garden stock. You’ll join a team of hard-working, outgoing, and friendly staff and volunteers. This role reports to the Retail Manager. To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video. What you'll be doing As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop and plant centre while providing excellent service to all customers. You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties include receiving and unpacking deliveries, creating and maintaining displays and keeping the shop floor and our storage facilities clean, tidy and organised. This is an active role which involves working both inside the shop and outside in our plant centre and courtyards. Whilst this role will support the whole retail operation, there will be a focus on the outdoor areas, looking after our plants and garden stock such as pots, mirrors and stakes. This includes watering, deadheading and monitoring plant health. Who we're looking for We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.