Nearly three decades ago, Amazon set out to be Earth’s most customer-centric company, where people can discover and purchase the widest possible selection of safe and authentic goods. As part of that mission, we obsess over earning and maintaining trust by ensuring that we provide a trustworthy shopping experience. We invest heavily in people and technology to protect customers, selling partners, brands, and advertisers from any form of fraud or abuse.
When we identify and remove a non-compliant or unsafe product offer or suspend a seller, advertiser, or rights owner due to a policy violation, we provide clear and actionable communications. We have a process to remediate policy violations, appeal enforcements, or dispute enforcements. If sellers remain dissatisfied with a decision Amazon took after reaching out to our support teams, they can seek resolution for most disputes through an independent mediation process, facilitated by the Centre for Effective Dispute Resolution. This redress mechanism enhances Amazon’s ability to appropriately protect sellers’ interests and expression.
Our dedicated EU Mediation team ensures that we hear and address selling partner pain points.The EU Mediation team is looking for a Risk Manager to manage critical and high impact disputes.
The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successfully listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers, but will help maintain the health of the Amazon catalogue and product listings ecosystem.
The ideal candidate:
· Uses high-level judgement and critical thinking to deep dive and re-examine complex and ambiguous disputes.
· Shows strong communication and interpersonal skills to work with, and influence multiple internal stakeholders.
· Is a fluent English speaker with excellent oral and writing skills
· Is a fluent German or French speaker with excellent oral and writing skills
· Is comfortable analyzing and using data to make decisions
· Has a proven track record setting program strategy to deliver results.
Key job responsibilities
· Investigates, manages and resolves high-impact and complex around intellectual property (e.g. counterfeit, trademark, copyright) issues and violations of Amazon's policies.
· Uses high-level judgement and critical thinking to deep dive and re-examine complex and ambiguous enforcement actions.
· Collaborates, supports, and influences partner teams in responding to, investigating, managing and resolving high-impact incidents.
· Writes Legal (in English) responses to present Amazon's view on disputes to an external and independent mediator.
· Analyzes existing policy and process gaps, and develops solutions to close them in collaboration with program teams.
· Owns and manages projects designed to improve operational and process efficiency, and helps to scale the EU Mediation program further. This includes accessing and analyzing data and working extensively with teams across the organization.
BASIC QUALIFICATIONS
- Fluent in English and German or French
- Bachelor's degree or equivalent
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- Experience handling confidential information
PREFERRED QUALIFICATIONS
- Professional auditing qualification, or similar risk or compliance credentials
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Business proficiency in at least one other European language.