Job Description
Are you a Window and Door Engineer looking for a new opportunity within a well-established home improvements company? Here at Everest, we value expertise, accuracy and high-quality customer service, and are seeking an experienced Window and Door engineer to join our growing team.
Our Window and Door Engineers are essential to our business, efficiently & effectively assisting our customers with any product and installation related maintenance for installed products covered by our 10-year warranty.
Key Responsibilities:
* Visiting customers' homes to investigate and identify the fault, and take the appropriate action to rectify in line with our warranty and our quality standards
* Demonstrating & explaining correct product care to customers
* Be customer focused and provide a high level of service to every customer
* Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
* Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
1. Customer Focus, with excellent people and communication skills
2. Experience of uPVC installation and maintenance (or relevant qualification)
3. Proficient IT Skills including Microsoft Office
4. Abil...