One of the UK’s leading entertainment groups (hospitality, leisure) requires a Senior Infrastructure Engineer is a senior technical role within the Group IT Operations function, focused primarily on supporting and maintaining the infrastructure estate The role is responsible for delivering 2nd Line infrastructure support, maintenance, patching, troubleshooting whilst seeking proactive operational improvement.
The successful candidate will act as a key technical SME across Microsoft Azure, Microsoft 365, Networking, Switching, Firewalls, Wi-Fi and Zscaler environments, ensuring systems remain secure, available, supported and aligned to group standards and operational processes
This role combines operational support, technical administration and infrastructure project delivery, requiring strong troubleshooting capability, a proactive mindset and excellent collaboration skills across local territory teams, shared services and third-party supplier
s.
Key Accountabiliti
es Infrastructure Operations & Suppo
* rt Provide senior-level 2nd line support, including investigation, troubleshooting, and resolution of infrastructure and network incidents across multi-site environmen
* ts.Proactively monitor, maintain, and optimise infrastructure performance through health checks, patching, and continuous improvement activiti
* es.Support and maintain enterprise infrastructure platforms, including: Microsoft Azure and Microsoft
* 365Entra ID (Azure
* AD)Networking, switching, firewalls, DNS/D
* HCPWi
* -FiRemote access technologies (ZCC, Global Prote
* ct)
Ensure infrastructure availability, reliability, and performance across cinema and office environme
* nts.Identify and remediate potential issues proactively before business impact occ
* urs.Participate in major incident response, including technical troubleshooting and escalation sup
port
Cloud & Microsoft Platform Administra
* tion Administer and support Microsoft Azure services and cloud-hosted infrastruc
* ture.Support Microsoft 365 services, including but not limited to: Exchange O
* nline
* TeamsSharePoint O
* nlineI
* ntuneOne
* DriveMicrosoft Def
* * enderManage identity and access processes within Entr
* a ID.Contribute to cloud governance, security hardening, and compliance initiat
* ives.Collaborate with Group Security and Shared Services teams to implement best practices across cloud and endpoint environm
ents.
Networking & Connect
* ivity Provide senior-level support for enterprise networking across multi-site environ
* ments.Support and troubleshoot LAN, WAN, Wi-Fi, DNS, and secure access ser
* vices.Support Zscaler SASE environments and associated network security con
* trols.Work collaboratively with third-party network and telecom prov
* iders.Assist with network upgrades, refreshes, and optimisation initia
tives.
This is a wonderful opportunity to work for one of the UK’s leading entertainment groups (house hol
d name)
The role offers between £50-60K basic + package + bons and is based in the West London office Mon – Thur with Fri
day WFH.
A very exciting brand and op
portunity