Group Online Concessions Manager
Full-Time (4 days in office, 1 from home)
37.5 hours
From ’93 to now,
people have been at the heart of everything we do. It’s in our name – Crew.
With a passion for exceptional service and a love for the product, our team is
dedicated to offering the best customer experience – nothing is too much
trouble.
Purpose of the role:
Our Ecommerce team is looking for an experienced Group Online
Concessions Manager to drive the performance and strategic growth of our
third-party partnerships, including M&S, Next, and John Lewis.
In this role, you will own the end-to-end management of our online
concessions, delivering sales and profit targets, optimising stock and product
visibility, and ensuring best-in-class brand representation across Crew
Clothing and Ben Sherman. You will also play a key role in identifying and
onboarding new concession partners, supporting the continued expansion of our
channel.
Reporting to the Ecommerce Director, this is a fast-paced, highly
commercial role with significant cross-functional exposure and responsibility.
Responsibilities:
Trading & Performance
- Own day-to-day
trading across concession partners to deliver sales, profit, and margin
targets - Analyse
performance data, identify opportunities, and implement actions to drive sales
and profit growth
- Manage pricing,
promotional activity, and margin optimisation across partner channels
- Produce weekly and
monthly trade reports, presenting insights and recommendations to senior
stakeholders
- Manage the
end-to-end product setup process in line with critical path timelines
- Ensure all
products are accurately set up, go live on time, and meet partner
requirements
- Build strong
cross-functional relationships (Buying, Merchandising, Marketing, Finance,
Customer Service, IT) to resolve issues and enhance performance
Stock & Operations
- Manage stock flow
across partners, including allocations, replenishment, and transfers
- Monitor
availability and take proactive action to minimise lost sales
- Work closely with
Merchandising to optimise stock levels based on trading performance
- Review and manage
returns (RTBs) with partners, identifying opportunities for improvement
Partner Management
- Build and maintain
strong relationships with key concession partners
- Lead regular trade
meetings, presenting performance and growth plans
- Act as the primary
point of contact for partner queries and issue resolution
- Ensure partner
SLAs and operational requirements are consistently met
- Oversee and manage
partner contracts, ensuring compliance with agreed commercial terms,
trading agreements, and promotional commitments
- Identify
opportunities to improve commercial terms and renegotiate where
appropriate to support business objectives
- Manage the P&L
for each partner, driving profitability through sales growth, cost
control, and margin optimisation
Site & Brand Management
- Ensure
all partner sites reflect the brands at a premium standard
- Conduct regular
site audits to maintain product accuracy, content quality, and
merchandising standards
- Monitor and
optimise product ranking, search visibility, and conversion performance
- Work with partners
to resolve issues and continuously improve the customer journey
Range Planning
- Collaborate with
Buying and Merchandising teams to define seasonal assortments by partner
- Optimise product
ranges based on performance, customer behaviour, and market trends
- Own sales and
stock forecasting, including phasing and logistics planning for each
partner
Onboarding New Concessions
- Support the
identification and evaluation of new concession opportunities (UK and
international)
- Contribute to
building business cases, including sales forecasts and P&L projections
- Lead the
onboarding of new partners, ensuring a smooth and successful launch
- Coordinate across
internal teams (Merchandising, Marketing, IT, Logistics) to ensure
readiness
Team & Leadership
- Act as a senior
member of the Ecommerce team, supporting the Ecommerce Director
- Deputise in
meetings and contribute to strategic decision-making
- Influence and
support junior team members, sharing best practice and driving continuous
improvement
- Collaborate
closely with the Ecommerce Trading Manager, Content Manager and Digital
Marketing Manager to maximise overall ecommerce performance
Marketing & Promotions
- Partner with
Marketing to plan and execute campaigns and promotional activity across
concessions. - Submit
and manage promotional activity in line with partner requirements and deadlines
- Analyse campaign
performance and optimise future activity
- Identify
opportunities to improve product visibility, traffic, and conversion
across partner sites
- Manage promotional
budgets and performance tracking.
Key Skills & Experience:
- Proven experience
in an Online Concessions or similar ecommerce trading role
- Strong commercial
acumen with ownership of sales and profit performance
- Experience
managing partner platforms (e.g. Next, M&S, John Lewis or similar)
- Strong analytical
skills, with the ability to interpret data and translate insights into
action
- Advanced
Excel skills are essential; experience with analytics tools (e.g. Google
Analytics, BI platforms) is desirable
- Excellent
organisational skills and ability to manage multiple priorities in a
fast-paced environment
- High attention to
detail with a proactive, solution-focused mindset
- Strong
communication and stakeholder management skills
- Self-motivated,
adaptable, and collaborative, with a hands-on approach
Success Measures
- Delivery of sales,
profit, and margin targets across concession partners
- Improved stock
availability and reduced lost sales
- Growth in product
visibility, traffic, and conversion rates
- Successful
onboarding and performance of new concession partners
- Strong partner
relationships and operational excellence
