Join to apply for the Head of Support, Europe role at Energy One Limited
Join to apply for the Head of Support, Europe role at Energy One Limited
Job Description
Energy One Limited, a leading provider of energy software solutions, is seeking an experienced Head of Support, Europe to join our team in Solihull, UK. This role is pivotal in ensuring high-quality delivery of our cloud-hosted energy software supporting our client applications across multiple products, with a focus on client satisfaction, seamless operations, and continuous improvement.
Job Description
Energy One Limited, a leading provider of energy software solutions, is seeking an experienced Head of Support, Europe to join our team in Solihull, UK. This role is pivotal in ensuring high-quality delivery of our cloud-hosted energy software supporting our client applications across multiple products, with a focus on client satisfaction, seamless operations, and continuous improvement.
Job Requirements
What you'll do:
* Application Support: across 3 key products spread over the European region - all integrated applications.
* Drive Service Excellence: Manage end-to-end service delivery, leveraging ITIL best practices to meet SLA and KPI targets.
* Lead with Purpose: Coordinate incident management, conducting Root Cause Analysis to prevent recurrences and keep our systems stable and reliable.
* Leverage Power BI and Analytics: Develop and maintain insightful dashboards and reports to monitor support performance, identify trends, and drive data-informed decision-making.
* Champion Client Relationships: Act as the primary contact for clients, offering proactive updates and managing expectations to build trust and satisfaction.
* Inspire and Develop: Lead our support team, fostering a culture of collaboration, growth, and accountability.
Job Responsibilities
What you'll need:
5+ years in service delivery management, ideally within energy markets, financial software, or SaaS/cloud environments.
* Strong application support capability
* Strong technical proficiency in ITIL, Jira Service Desk, Power BI, ISO 27001 compliance, and cloud infrastructure.
* Proven leadership skills with the ability to influence outcomes, hold teams accountable, and embed effective processes.
* Excellent communication skills and a detail-oriented, proactive approach to problem-solving.
Job Benefits
At Energy One, you’ll work in a collaborative, innovative environment where autonomy and proactive problem-solving are valued. This role offers you a unique opportunity to travel across Europe, influence high-impact projects, and contribute to energy efficiency on a global scale.
Ready to make an impact? Send your CV and a cover letter to join our mission at Energy One.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology, Management, and Product Management
* Industries
Software Development and Oil and Gas
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