On-Train Ticket Examiner - A Rewarding Career in Rail Travel
Location: Bathgate (Must be within a 45-minute travel distance)
Salary: 33,066 per annum PRO RATA+ 3% commission
Hours: Full-time,35 hours per week or Part-time 17.5 hours per week
Contract: Permanent
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference?
Join a leading organisation in the rail industry as an On-Train Ticket Examiner, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
As a representative of ScotRail, you'll create a safe, welcoming, and first-class experience for passengers. Your responsibilities include:
Ticketing & Transactions - Checking and issuing tickets, handling cash and card payments.
Train Patrol & Customer Support - Managing crowded conditions, assisting passengers, and resolving travel concerns.
Accessibility Assistance - Supporting passengers with disabilities as they board and alight trains, including using a portable ramp (weighing up to 15kg) when required.
Your ability to stay calm, organized, and adaptable is key to ensuring a smooth and positive journey for everyone.
We welcome applicants who:
Have a warm, engaging approach and love connecting with others.
Excel in communication-building trust and rapport with passengers.
Thrive in a supportive team culture while being confident working independently.
Have the ability to manage ramps (training provided).
Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
Contributory Final Salary Pension Scheme-ensuring long-term financial security.
Free & discounted rail travel-helping you and your family stay connected.
Generous holiday allowance-so you have time for yourself and your loved ones.
Enhanced family leave policies-including maternity, paternity, and adoption leave.
Life insurance cover-equivalent to 4x your annual salary.
Exclusive discounts-on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.