Overview
Job Title: Director of Operations
Location: Wirral
Salary: £94,158 per year
Job type: Full Time, Permanent
The company is currently seeking an inspiring, values-driven Director of Operations to support our award-winning organisation, which is dedicated to enhancing the lives of older adults through specialist housing and tailored services. Our current Director of Operations will be taking up a CEO role in January 2026, leaving a brilliant opportunity for the right candidate here with us.
As a leader in the field of older persons' housing, we are known for our top-quartile customer satisfaction ratings, financial stability, and a dedicated high-performing team. We provide more than just homes; we create vibrant communities that support independence and quality of life for our residents. Our approach has been nationally recognised, having won the Best Older People’s Landlord twice, and we are committed to making a meaningful difference in the lives of those we serve.
The incoming Director of Operations, as part of a fresh, small and dynamic leadership team, will have a unique opportunity to support the Company and our Board to build on our strong foundation, driving forward our quality services to residents, realising our growth ambitions and being a great ambassador for our organisation. As we expand beyond 1,000 homes across multiple local authorities from Liverpool to Leeds, we’re looking for an imaginative and person-centred leader who shares our passion for service excellence and community impact.
Our office hub is based within our flagship extra care scheme, Poppyfields, on the Wirral, and offers a modern, flexible workspace in the heart of our service that supports a hybrid working culture.
We are in a fantastic place with a great future. We want to continue to grow and to offer outstanding services to our residents. This role offers an exceptional opportunity to support and shape a dynamic, values-led organisation that is making a tangible difference in people’s lives.
If you are a dynamic and experienced specialist housing leader, and you are ready to join us, we warmly invite you to review the information pack and submit your application. We look forward to discovering how you can shape our future.
The candidate pack and details of how to apply are available on our website; please click below to complete your application via our careers page.
Closing date: 9am on Monday 17th November 2025.
Candidates with experience or relevant job titles of; Vice President of Operations, Chief Operating Officer, Operations Director, will all be considered.
Responsibilities
* Provide leadership for operations to support the organisation’s mission and strategic objectives.
* Support the Company and the Board to drive change, growth and continuous improvement.
* Drive high-quality services to residents and maintain top service standards.
* Lead a small, dynamic leadership team and foster a values-led culture.
* Act as a representative and ambassador for the organisation to external stakeholders.
* Contribute to expansion and growth as the organisation develops beyond 1,000 homes across multiple local authorities.
* Promote a hybrid working culture and a collaborative office environment.
Qualifications
* Dynamic and experienced specialist housing leader; experience at senior operating level is preferred.
* Ability to lead change, drive quality improvements and work with the Board to realise growth ambitions.
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