We are looking for friendly, fun and enthusiastic individuals to join our expanding team here at Curate Health. Our employee's health and wellbeing is at the forefront of what we do, so as a company we pride ourselves in creating a workplace culture and company dynamic that makes work enjoyable each and every day for all of our staff. We are a diverse team full of energetic and driven individuals who have a "can do attitude" and are looking for likeminded individuals to join us. If you enjoy being part of a diverse team, consider yourself a people person, thrive off of a fast-paced working environment, then this job may be the perfect fit for you!
What we are looking for:
* Someone able to work in the office in Marlow 4 days a week (1 day working from home)
* Prior customer service experience (any industry)
* Exceptional computer/technical skills
* Quick learner and keen for career progression
* Professional and friendly telephone manor
* Ability to handle high volume customer interactions of between 100-150 emails and phone calls per day
* Strong problem-solving and decision-making abilities
* Ability to work collaboratively with other departments
* Ability to multitask and prioritize tasks
* Detail-oriented and accurate data entry skills
* Experience with CRM and ticketing systems (preferred but not essential)
What we offer you in return:
* 28 days annual leave
* Pension
* Training and progression opportunities
* Individualised bonus incentives
Your day to day responsibilities include:
* Dealing with complaints in a professional and timely manor on the phone and via email
* Providing top-notch customer service
* Responding to customer inquiries and resolving their issues via email and phone
* Assisting customers with placing orders, tracking shipments, and processing returns.
* Providing product information and recommendations to customers.
* Collaborating with other departments to ensure timely and accurate order fulfilment.
* Maintaining accurate records of customer interactions and transactions.
* Identifying and escalating complex issues to the senior management team
* Staying up to date with product knowledge
* Meeting and exceeding customer satisfaction goals and performance metrics.
* Continuously improving customer service processes and procedures.
If this sounds like the role for you then please click apply now and send over your CV. We can't wait to hear from you!
Job Type: Full-time
Pay: £25,000.00-£40,000.00 per year depending on experience
Schedule:
* Monday to Friday
Experience:
* Customer Service: 1 year (required)
Work Location: Hybrid remote in Marlow SL7 1DA
Seniority level
Entry level
Employment type
Full-time
Industries
Health, Wellness & Fitness
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