Overview
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Who We Are AND Digital is a tech company dedicated to accelerating digital delivery and closing the digital skills gap. Since 2014, we have supported organisations in building better digital products and stronger digital teams. We believe our work should always create a remarkable impact for our clients. Through our regional offices, known as ‘Clubs,' we build strong relationships with our partners, ensuring they are prioritised by teams located nearby. This unique model has driven success for both our clients and ourselves, reflected in our remarkable organic growth since 2014. Today, we are over 1,300 people strong, with Clubs across the UK, Europe, and the USA—and plans for global expansion in the coming years. Join us and help fulfil our mission to close the world's digital skills gap.
The Role: Cloud Operations (Cloud Ops) Engineer
We are looking for a highly skilled and experienced Cloud Operations Engineer to take ownership of our cloud infrastructure. This is a critical role responsible for the administration, maintenance, and ongoing enhancement of our IT services. The ideal candidate will possess deep technical expertise in AWS and a strong understanding of other major cloud platforms like Google Cloud Platform (GCP) and Azure. This individual will not only be a technical expert but also a coach and mentor, helping to upskill and improve the capabilities of the wider TechOps team.
Responsibilities
* Cloud Infrastructure Ownership: Assume full ownership of the administration, maintenance, and security of our core cloud infrastructure, with a primary focus on AWS.
* Multi-Cloud Management: Maintain a strong working knowledge of GCP and Azure services to support and integrate with our multi-cloud environment.
* IT Service Enhancement: Collaborate closely with TechOps engineers to identify and implement improvements to IT services, focusing on automation, reliability, and efficiency.
* Technical Leadership & Mentoring: Act as a technical leader within the team, providing coaching and mentorship to other engineers to develop their cloud and operational skills.
* Endpoint & Identity Management: Administer and maintain Mobile Device Management (MDM) solutions such as Kandji and Intune, as well as our Okta identity provider.
* Network Infrastructure: Administer and manage network services, with a specific need for knowledge in SD-WAN technologies, particularly Meraki.
* Operating System Support: Provide expert support for desktop environments, including ChromeOS and macOS.
* Process Improvement: Apply knowledge of the ITIL 4 framework to contribute to and improve IT service management processes and operational best practices.
* Incident & Problem Management: Take a lead role in the resolution of complex infrastructure-related incidents and problems.
Required Experience & Skills
* Proven, hands-on experience in a Cloud Operations, DevOps, or similar role.
* AWS Expertise is Essential: In-depth experience with a wide range of AWS services, including but not limited to EC2, S3, IAM, VPC, and CloudFormation.
* Strong working knowledge of core services across GCP and Azure.
* Extensive experience with MDM platforms (Kandji, Intune, or similar).
* Expertise in managing and securing identity and access management (IAM) systems, particularly Okta.
* Hands-on experience with ChromeOS and macOS administration.
* Experience with SD-WAN technologies (Meraki).
* Excellent technical troubleshooting and problem-solving skills.
Desired Attributes
* Mentorship: A genuine desire and proven ability to coach and mentor junior and mid-level engineers.
* Communication: Exceptional communication skills, with the ability to explain complex technical concepts clearly.
* ITIL Familiarity: Familiarity with the ITIL 4 framework and its principles.
* Proactive Mindset: A self-motivated individual who actively seeks opportunities to improve infrastructure and team processes.
Equal Opportunities Statement
We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.
Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Engineering and Information Technology
* Industries: IT Services and IT Consulting
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