Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid / Surrey (1 day/ week) Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc) ? Are you passionate about building and nurturing client relationships ? Do you want access to unlimited training and development? Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You’ll help ensure each client, receives consistent communication, reporting, and visible value. Main Responsibilities: Act as day-to-day contact for your assigned clients Run quarterly check-ins and renewal reviews Share usage tips (Microsoft 365, Cisco) Create and send service reports (usage, uptime, cases) Track contracts, licences, and expiries Escalate issues and keep CRM/tools updated Spot upsell/support opportunities Requirements: 1–3 years’ experience in a client-facing or support role Strong communication and organisational skills Basic understanding of Microsoft 365 and Cisco Comfortable using reporting tools like Excel or Power BI Keen to learn, grow, and build product knowledge This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc. Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid / Surrey (1 day/ week)