Permanent role based in London (UK)
Make your application after reading the following skill and qualification requirements for this position.
Our Group
Puma Capital Group is an award-winning investment manager, and a leading provider of growth capital to UK SMEs and property finance to developers and real estate investors.
The Puma Capital Group comprises four businesses focused on delivering long-term sustainable growth for our investors and partners, namely: Puma Investments, Puma Property Finance, Puma Private Equity and Puma Public Markets. Together they manage more than £950 million in assets, have lent more than £1 billion of development funding, and have assisted dozens of businesses across the UK elevate and build to deliver on their brilliant ideas.
A business in growth mode
In the 11 years since we were set up, Puma Capital Group has grown significantly. We are now over 110 people across the Group with our staff working nationally (our head office is in London). In addition, we are also part of the Shore Capital Group which has offices in Edinburgh, London, Liverpool, Guernsey and Berlin.
As such, it is an exceptionally exciting time for our business: combining our already very strong track record with ambitious growth strategies, we have already developed our market share substantially and are looking to build further on our success.
Who we are
The team at Puma are bright, ambitious, and passionate about what we do. Our non-hierarchical and meritocratic approach results in a close-knit team with a unified goal. We believe that success is produced by and belongs to all.
While our team has grown significantly, our values remain the same:
• Collaboration: Working together towards the same goal, sharing knowledge and expertise
• Aspiration: Striving for excellence in everything we do
• Respect: Fostering an environment where everyone behaves with respect and integrity
• Value Creation: Delivering outstanding results for our internal and external partners.
These values underpin our business, and they inform every aspect of our behaviour — from how we manage money to the types of companies we support.
We continue to strive towards being a more diverse, equitable and inclusive workplace for everyone with a focus on inclusivity and belonging at all levels for all staff. We focus on a number of initiatives including training, our policies and procedures and having a culture that focuses on authenticity for all our team members. We’re excited to continue to improve our commitment as allies and create a workplace where everyone is able to bring their whole self to work.
In addition, while it is a given that rewards are highly competitive and based on performance, we also believe in benefits that reward you in a more rounded way; as an example, our team get their birthdays off and personal development grants (for sushi making classes, photography, golf lessons or any interests you have that make you, you).
As well as the standard benefits including an enhanced pension, life assurance, private healthcare etc., other examples of supporting our staff include an enhanced maternity (3-6 months full pay dependant on tenure) and paternity policy as well as fully paid time off for miscarriages and baby loss. We are keen to support our people through various times in their lives from moving house (with paid time off) all the way to key events such as growing their families and menopause. Our team follow a hybrid working model where they are (with their manager) responsible for the days they are in the office or on ‘site’ (usually three days) and when they work from home.
We also take our responsibilities seriously, actively fundraising for our chosen charity of the year through a variety of activities as well as other socially responsible initiatives including partnering with a number of mentoring schemes where staff are able to support students through their educational journeys.
Our holistic approach to looking after our staff has meant that our staff turnover remains consistently low. And while we don’t adopt this approach for the accolades, we are delighted to have been ranked in the top 100 Great Places to work, Financial Services and Insurance (Small and Medium) and to be certified for the same. Additionally, we have been ranked 70th in the UK’s Best Workplaces 2024 (Medium category). We were also finalists for the Equity, Diversity and Inclusion Programme of the year and the Mental Health & Wellbeing Programme of the Year in the Inspiring Women Awards run by Property Week.
The Role
A role has arisen for a Desktop and Infrastructure Support Engineer to join us to provide IT support to all areas within the Puma Group, based in the London office. The individual will be proactive, and able to demonstrate strong technical and interpersonal skills, remaining calm under pressure and work with flexibility when required.
Excellent communication skills are fundamental and the successful candidate will be enthusiastic and committed to building relationships.
Key Responsibilities
* Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. This includes providing IT inductions as part of Puma’s wider new joiner induction programme.
* Assist in planning maintenance and upgrade of system as and when required
* Improve and streamline existing systems and processes.
* Identify issues with root cause analysis.
* Manage and maintain all aspects of Servers, Desktops, Mobile devices, Telecoms, Network, Storage and Security.
* Assist with the management of 3rd party vendors and suppliers.
* Create and maintain system documentation as it relates to system configuration, mapping, processes and service records.
* Support with the general running of the office experience.
Experience, Skills and attributes required
* Strong understanding of Windows 10, including installs, configuration and security best practice. Experience using Intune, Defender and Autopilot is desirable but not essential.
* Strong understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office.
* Administrative skills using UCaaS/SaaS based voice solutions. Vonage knowledge is desirable but not essential.
* Understanding of Printing services, including Scan to Email features. Experience using Uniflow is desirable but not essential.
* Understanding of Condeco or similar hot desk and meeting room booking solutions.
* Experience supporting environments with Apple iPhone devices under the supervision of Apple Business Manager and Intune.
* Understanding of backup concepts and adhering to backup strategies and technologies.
* Understanding of web protection solutions. Experience using Zscaler is desirable but not essential.
* Understanding of Network concepts such as Wi-Fi, TCP/IP, Switching/Routing, VLANS and Firewalls.
* Good understanding of ITIL working principles. Understanding of ServiceNow Incident, Problem, Change Management Modules is desirable but not essential.
* Assist with daily, weekly and monthly IT health checks, for example certificate expiry and backups.
* Good organisation and project management skills.
* Excellent written, oral, and interpersonal communication skills.
* Highly self-motivated and directed, with keen attention to detail.
* Able to prioritise and execute tasks in a fast-paced and challenging environment.
* Ability to work in a team-oriented, collaborative environment.
* Professional with good integrity and the ability to build relationships at all levels.
Research shows that men typically apply for roles when around 60% of the criteria is met, however, women and other underrepresented people often only apply when they tick every box. So, if you think you have what it takes, but don't necessarily meet every single point on the role description, please do still get in touch – we would love to hear from you!
What’s In It For You
•Hybrid working model (3 days in the office and 2 days at home)
•Annual discretionary bonus
•Private Healthcare with BUPA, including a Digital GP
•Employee Assistance Programme (EAP)
•Life assurance & wellbeing app with YuLife
•Enhanced pension scheme- employer contributions are 8% of your basic salary (up to £8,000 per year)
•25 days holiday, which increases with length of service and is capped at 30 days
•Birthdays off, Moving house day off, and an annual volunteer day
•Breakfast and snacks
•£200 personal development grant - an annual grant to allow you to invest in further learning and self-development. Examples of what staff have used this for include: sushi making, photography, driving lessons, golf etc.
•Financial wellbeing benefits – we offer a cycle to work scheme, an interest-free season ticket loan and a workplace nursery scheme
•Companywide socials – Summer and Christmas parties, monthly drinks & lunches, an annual Pride party, and regular Townhalls
•Enhanced maternity leave (3-6 months full pay dependant on tenure)
•Enhanced paternity leave (2-4 weeks full pay dependant on tenure)
Please see further details on our benefits here:
Careers - Puma Capital Group - Puma Capital Group
Equal Opportunity Statement
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, age, sexual orientation, gender identity, gender reassignment, family or parental status, national origin, veteran, neurodiversity status or disability status.