Private Shopping Assistant - Mandarin Speaker External Job Description Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition. Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in. You will be responsible for supporting our team of PCM’s to deliver the absolute highest level of service in each and every interaction. Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask. About the Role As a Private Shopping Assistant, you will be assisting the Private Client Manger with servicing the client, this might be during an appointment or making arrangements before or afterwards. You’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a ‘runner’ for size swaps and alternatives, and spotting additional needs of the client. As well as the above you will also: Arrange add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store. Develop effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM. Manage online requests from clients. Create 'Suspended Transactions' for our team of Transaction Assistants to process. Investigate quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialists. Look for opportunities to surprise and delight clients based on your understanding of their personal preferences. This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. About You To be successful within this role, you will have experience working within a retail environment, be a strong communicator, and be able to create genuine long lasting relationships and also stay positive under pressure. A successful assistant is one that is resilient and can adapt to change throughout your working day, who will not shy away from any queries or tasks. We are looking for passionate candidates who have the following skills and behaviours: You will be passionate about delivering the very best for our clients, and luxury service standards at all times. Have the ability to hold engaging and meaningful conversations with clients. Taking the initiative and being able to think on your feet. Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs. You will be organised and methodical in your approach to any given task. Team player and collaborative style. Cultural awareness and worldly knowledge. Depth and breadth of luxury product knowledge, both within Harrods and beyond. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Permanent Department: Personal & Private Shopping (Mark Blundell)