National Accounts Team Leader – Gateshead
We are looking for an experienced National Accounts Team Leader to join our Gateshead office, where you will oversee a team of Administrators. Acting as the key link between Churchill and our national account clients, you and your team will be the first point of contact, ensuring service excellence and delivering first-class customer support.
If you have proven leadership experience, strong administration skills, and thrive in a fast-paced environment, this could be the role for you.
What you'll be doing
As National Accounts Team Leader, you will:
* Lead and prioritise the workload of the National Accounts team, managing a high volume of customer interactions.
* Monitor internal and external KPIs/SLAs, ensuring targets are met while minimising risks and avoiding financial penalties.
* Oversee the completion and distribution of reports, ensuring accuracy and quality at all times.
* Supervise responses to client quotes, queries, and instructions, ensuring they align with contractual agreements and are commercially viable.
* Identify and manage escalations, resolve disputes, and handle complaints professionally, working with the CSM where needed.
* Ensure the accuracy, efficiency, and profitability of HelpPoint's commercial activity.
What we're looking for
As a National Accounts Team Leader, you'll bring:
* A genuine passion for customer service, with excellent verbal and written communication skills and strong attention to detail.
* Previous experience in managing or supervising a team.
* Strong organisational and time management skills, with the ability to multitask effectively.
* The ability to work under pressure, meet tight deadlines, and deliver against client SLAs and internal targets.
* A proactive, positive, and solutions-focused approach, with the confidence to use initiative and work independently.
* The ability to engage with and understand operational needs as well as client requirements.
* Proficiency in Microsoft Office and experience with CRM or management software.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
* Employee Ownership – You are part of our success
* Company sick pay
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Exclusive perks and discounts – More than 250 deals available
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our commitment to Equality, Diversity, and Inclusion: Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Please note that security clearance (DBS) and drug tests are required for this role.
Join Us
You will be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
Churchill's culture is built around living and breathing our values of doing the right thing, putting people first and always seeking better. Simply put we have a strong moral compass, we invest heavily in genuinely being an employer of choice and creating an equal, diverse and caring place to be, as well as never standing still and always challenging ourselves to find a better way of doing things.
We've become employee-owned to empower our teams to share our goals and shape the future of Churchill and our specialist businesses as becoming employee owned really means we can all be safe in the knowledge that every decision the business takes will be to positively affect our customers and employees.
What We Offer You
We are employee-owned, making you a beneficiary of our future success
A workplace pension scheme
Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
Apprenticeship opportunities in many disciplines, for any stage of your career
More than 250 perks and hundreds of exclusive deals and discounts
Lots of training and development programmes to grow and progress your career
Our Mosaic committee leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
All year-round recognition and annual awards programme to thank our shining stars
Access to our WellMe wellbeing hub and a network of Mental Health First Aiders