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Senior Consultant - Change & Transformation | General Insurance & London Markets
The Company
Our client provides a diverse range of insurance products and services across the UK, Ireland, and continental Europe. As an ambitious and independent group, they prioritise people and values, setting themselves apart by choice.
Since 2001, they have built a strong national presence and expanded into continental Europe, earning a reputation for growth. With over 50 acquisitions, they have assembled highly respected teams of specialist professionals.
Their award-winning broking brands offer expertise across commercial and professional sectors, providing clients with access to wide markets for the best possible outcomes.
The Role
Our client’s Operations team drives efficiency, manages acquisitions, and optimises technology to support business growth. They lead transformation initiatives, oversee risk management, and cultivate a culture of operational excellence.
Reporting to the Group Head of Operations, this role ensures operational strategies align with company objectives. It involves close collaboration with M&A, IT, Finance, Compliance, and external partners to deliver seamless integrations and impactful business outcomes.
Our client seeks an Operations Project Manager – Integrations to lead due diligence and seamlessly integrate acquisitions. Acting as the key liaison between M&A, vendors, insurers, and stakeholders, this role ensures smooth transitions, system optimisation, and minimal disruption. Strong project management, business process expertise, and the ability to manage multiple workstreams are essential.
Key Responsibilities:
* Collaborate with the M&A team to conduct thorough operational due diligence on potential acquisitions.
* Assess operational fit and identify risks or opportunities for improvement.
Integration Planning & Execution
* Attend scoping meetings with vendors post-acquisition to prepare for seamless integration.
* Work closely with internal teams using Acturis on integration planning, including migration specifications, data mapping, data migration, and testing.
* Coordinate with BAU Operations & IT to ensure correct user profiles are assigned during integration.
Stakeholder Management & Communication
* Manage insurer responses and communications related to integration and the setup of accounts.
* Collate and manage user information for system configuration, ensuring alignment with operational requirements.
* Serve as the primary contact for all pre-, during-, and post-integration meetings.
Training & Support
* Coordinate and deliver training for users integrating into new systems or processes.
* Provide Go Live support to ensure a smooth transition and address any issues promptly.
Process Review & Optimisation
* Review system configurations to identify crossovers and gaps, proposing solutions to optimise integration outcomes.
* Continuously monitor and improve integration processes to enhance efficiency and effectiveness.
Attributes, Skills & Qualifications
Candidates must meet the essential criteria through relevant experience or demonstrated transferable skills. Desirable attributes, skills, and qualifications will be considered a strong advantage.
* Proven experience in operations, with a focus on integrations, preferably within the insurance industry.
* Strong understanding of business processes, system integration, and project management.
* Proficiency in MS Office applications (Outlook, Excel, Word, Visio) and familiarity with Acturis.
* Effective communication, analytical, and problem-solving skills.
* Ability to work independently and collaboratively across teams.
* Experience with M&A activities, particularly operational due diligence and integration.
* Familiarity with industry-specific software and technologies.
* Knowledge of industry trends and best practices in operational integration.
Key Attributes:
* Strong attention to detail and ability to manage multiple workstreams.
* Proactive and solutions-focused mindset.
* Adaptable and able to work in a fast-paced environment.
* Excellent stakeholder management and relationship-building skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management
Industries
Insurance and Insurance Agencies and Brokerages
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