Changing lives through travel At G Touring, we’re passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market-leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years, whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of “Changing People’s Lives Through Travel”. Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers’ shared experiences. Just You’s collection of worldwide guided touring holidays has been designed exclusively for solo travellers. From short breaks to epic journeys, customers travelling with Just You discover fascinating cities, spectacular scenery, and fabulous sightseeing in the company of other solo travellers. G Touring is the touring division of Bruce Poon Tip’s group of companies, he also owns G Adventures and Tru Travels. As a group we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world’s leading non-governmental organisation turning travel into impact in communities around the globe. We are always looking for people to join our team who have a desire to go above and beyond for the customer to deliver excellence, who have a passion for travel, who are bold and fearless and love to share their experiences and learning. Tour Administration Manager Purpose of the role: To lead the team responsible for managing the reservations and related system processes on the full journey from tour set up through to operation. Focusing on a great customer experience, ensuring accuracy is key and communicating updates and changes with other teams as necessary. To collaborate with the commercial teams, ensuring that tours and products are set up and on sale to the required deadlines, maximising sales opportunities. Remotely manage the Tour Administration Team based in Peru, and as part of the Product and Operations team, you will be the interface across the G Touring business. This is a key role in the successful implementation of a new reservation system and the long-term process management and optimisation of the system and processes. Working Hours Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45-minute lunch break, although due to time differences on occasion, flexibility may be required to manage a remote team in Peru. The role is hybrid, which means you are required to work in the office a minimum of 2 days per week. In this role you will: Lead the Tour Administration Team ensuring that tour set-up deadlines are scheduled and met. Liaise with the commercial teams of product, aviation and revenue management regarding the tour set up process. Become the expert and go-to person on Compass within the G Touring business to understand all aspects of tour set up, operational reporting via the Polaris system and cost loading in Precious. Support and evolve the processes around the Compass, Polaris and Precious systems within the G Touring business. Support the Commercial and Revenue Management teams with the pricing and discount loading process. Facilitate the tour change process, ensuring that the relevant systems are constantly updated. Develop the tour set up process to include the Click Up system to support Operations and Aviation, who will be using this as their key management tool. Provide support in a timely manner to all departments around the Compass system. Manage the Tour Administration Team, supporting the training and development of this team and ensuring their inclusion within the wider business. Develop the knowledge of the Tour Administration Team to support administrative functions across the G Touring business as required. To be successful in this role you will: Have experience of managing and developing a team Be driven and motivated by a fast-paced environment, with a willingness to learn and be challenged. Be flexible and energetic, with the ability to work independently as well as in a team environment. Have tour operator experience with a focus on system and process improvement Demonstrate advanced organizational, time management and problem-solving skills. Be able to adapt to an environment that is subject to constant change. Have thorough, analytical and systematic thought processes Be willing for occasional travel to Peru (annually) Why work with us? Be part of something greater than yourself. We’re all about “you” being the best you can be and we want you to be yourself too. You’ll have access to Vocational Learning Support Every year, have the opportunity of a “Learning Journey” to learn about our holidays and to meet our customers Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey. Freedom to accelerate/drive change A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring. We offer you A competitive salary Generous holiday allowance – 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your working week. We think it’s important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave. Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working days supporting a ‘registered charity’ If you are a care supporter for someone with a long-term illness, we will support you with up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period. ‘Cycle to Work Scheme’ to support the purchase of a cycle to use for your commute. Employee Assistance Programme – 24/7 GP consultation via phone or video plus support services for your health and wellbeing to include support with your mental health, finances, fitness, dietary requirements and life event support. Life Assurance – 4 times your salary for death in service for your nominated beneficiaries. Competitive company Pension Scheme Holiday discounts for yourself, friends and family Travel industry benefits Opportunity of flexible working, if you want to change your hours for a period of time during your career. Hybrid working - 2 days or 50% of your hours if you are part-time to work from home for non-customer-facing roles. If you think this sounds like the right business for you and fulfill the criteria above, then please click “Apply” now as we wouldn’t want you to miss the opportunity to become part of our team and to experience our unique culture.