Salary: £20,274.27 p/a dependent on experience
Plus, access to annual bonus
Shift Pattern:
* 16:45pm -00:45am and 00:30am - 08:30am
8 hours shifts; 8-week rolling rota, 4 on 4 off
Remote with work in office (Hastings, East Sussex) every 8/9 weeks
Job role:
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their NightHawk team due to organic growth.
Joining a dynamic team Serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica’s Acute Service Lines.
Key responsibilities:
➢ Delivery of our NightHawk service to provide a best-in-class service to all key
stakeholders including clients, reporting radiologists and patients
➢ Monitoring notification systems and tools; acting based upon observations so
that exams are reported within SLA
➢ Communicating professionally and effectively with radiographers, reporters and
referrers
➢ Working with the NightHawk Team Leader to develop and grow the services
➢ Supporting the NightHawk Team Leader in safeguarding reporting resource
➢ Work closely with the Workflow Team to resolve reporting workflow issues
➢ Understand and take ownership of shift specific tasks and assist team members
when needed
➢ Weekday Bank holiday cover to maintain the running of the services
➢ To diffuse and when required, escalate client complaints through appropriate
channels
The role:
➢ Allocating exams to reporters, ensuring distribution is fair and that any high
priority patients are prioritised
➢ Monitoring the Unmatched tab on the portal and match to incoming or create
proxy tickets
➢ Notifying reporters when they are allocated a stroke/ Thrombolysis or Major
Trauma patient
➢ Identify and resolve any duplicate communications
➢ In the event of service failure liaise with the Team Leader on shift
➢ Responsible for all Urgent Call backs
➢ Making sure reporters have what they need to prevent scans from breaching
➢ Monitoring scans due to breach and actioning appropriately to prevent breaches
➢ Ensure all breach reasons are added correctly to communications
➢ In the event of service failure liaise with the Team Leader on shift
➢ Monitoring our system for any expected work followed up with a further process
Who we are:
Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.
We celebrate difference and encourage everyone to be themselves at work. Join us today!
Essential:
➢ Customer Service experience
➢ Strong written and verbal communication skills
➢ Strong administration skills and IT literacy
➢ Evidence of working in a fast-paced environment
➢ High level of accuracy and attention to detail
➢ Data entry/clerical experience
➢ Understand and embrace the need for continual improvement
Core benefits for you:
• Flexible and hybrid working
• ️ A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance + bank holidays
• ️ Group life assurance
• Pension
• Social events
• Sick pay
• Cycle to work scheme
• Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here -
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.