Overview
Our Story
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. The White Company was born to put the customer at the heart of everything and provide a second-to-none shopping experience. Today, The White Company is a fast-growing multi-channel retailer and leading lifestyle brand with 76 stores across the UK and impressive global growth.
Our Role: This role leads the design, delivery and management of learning and development initiatives and interventions across The White Company. A key focus is ensuring a ‘Fit for Future’ growth approach by listening to employee feedback, utilising the Development Hub LMS system, and building strong relationships with key stakeholders to develop career development and a culture where everyone has the opportunity to own their development. All initiatives support people and business strategies and organisational growth, covering behavioural and technical skills, competency development and management; team building; talent identification, talent management and career pathing; as well as Leadership Development.
What you’ll be doing
* Strategy and Impact: In partnership with the Head of OD and Culture, develop a learning strategy for the business encompassing technical and behavioural learning needs, supporting The White Company’s business strategy.
* Review current learning offer, approach and impact, ensuring LMS inclusion, and oversee the training delivery schedule for the business.
* Work with the Senior Comms and Engagement Manager to ensure alignment of L&D and Culture & Engagement approaches where appropriate.
* Assess learning and training needs across the whole business.
* Develop bespoke learning programmes in response to identified and prioritised learning needs.
* Identify relevant third-party suppliers for partnerships when external expertise or resources are needed.
* Manage the L&D department budget.
* Learning Management System: Lead the success of the LMS system so the L&D Team has clear short- and long-term goals for success.
* Work with the L&D Digital Specialist to oversee creation of digital learning initiatives, define success metrics, and implement best practices.
* Develop a system for evaluating training impact across the business to maximise transfer of learning and maintain high proficiency standards.
* Performance & Potential: Develop an approach to performance management and feedback that genuinely supports individuals, teams and the business.
* Support talent management focusing on retaining high-potential employees.
* Create a skills-based approach to building clear career pathways, considering skills gaps and alignment with Company Strategy.
* Champion career development plans across the business to ensure ongoing development.
* Support the Head of OD and Culture in enhancing a culture of feedback that is constructive.
* Play a key role in talent discussions and work with People Partnership to implement recommendations on an individual and company basis.
* Design & Delivery: Ensure training materials reflect TWC brand, values and culture; design programmes supporting career development and deliver technical and product training; oversee induction activities; provide coaching to leaders and managers; own the psychometric tool Insights Discovery for development purposes.
* Team and Stakeholder Management: Manage the L&D team and form partnerships with business stakeholders; partner with Senior People, Talent and Comms & Engagement Managers to join up people-centric initiatives; build strong relationships with management teams to support SMART development plans; foster coaching and mentoring across the business; drive delivery of people projects; establish collaborative, secure and productive team ways of working.
* The Skills And Experience You’ll Need: Proven experience in leading and developing high-performing teams (retail or hospitality preferred); skilled in LMS and digital learning tools; strong training design with a learner-first mindset; confident facilitator of leadership theory and behavioural development; CIPD (or equivalent) desirable; Insights Discovery accreditation a plus; proficient in Office 365; experienced in managing external partners; strong coaching and people-first approach; deep understanding of the learning cycle and project management; proactive, energetic and adaptable; excellent stakeholder engagement; highly organized; thrives in fast-paced environments; solutions-focused problem-solving.
* What will make you brilliant at this role: Love of developing others; passion for the brand and helping people realise their potential; open, transparent working style; love of seeing people succeed; strong relationship-building across all levels; experience in designing and delivering inspirational L&D interventions; positive management of external relationships; collaborative and success-sharing mindset; strong people management and project delivery capabilities; proficient with Office 365 and quick to adapt to new solutions; understanding of retail training across remote locations; desire to create something special and inspire others.
* What we’ll offer you: The White Company offers competitive salaries and benefits, including:
* Discount up to 50% and access to regular Sample Sales
* Holiday: 25 days rising to 28 with length of service
* Discretionary 15% Bonus (policy eligibility applies)
* Pension Scheme: Group Personal Pension on joining
* Wagestream Money Management app for financial wellbeing
* Continued Development: In-house Learning and Development Hub
* Salary Sacrifice for Electric Vehicles (grade/policy dependent)
* Private Healthcare with Babylon Digital Healthcare (contract duration dependent)
* Life Assurance
* Access to White City House tenants’ membership at discounted rates
* Additional Benefits: Fruit basket daily; Tea and coffee; Working from home option (Mondays and Fridays); Christmas party and events; Seasonal Sample Sales; Volunteer Day; Proximity to transport links and Westfield
Equality, Diversity and Inclusion: The White Company is committed to creating an inclusive culture that welcomes diverse backgrounds and identities, where people can bring their authentic selves, contribute, and belong. We are committed to an active Equality Diversity and Inclusion Policy in recruitment and selection. We would love you to join us on our journey.
Sustainability: We are committed to building a sustainable legacy for people and our planet, reflected in everything we do.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Human Resources
* Retail
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