THE PERSON
At Absolute Taste, ‘People Operations’
encompasses all the typical people related functions and more; Employee
Relations, Recruitment, Training & Development, Data Analytics and
Rostering. In our dynamic department, we do not only focus on the traditional
office administrative activities, but also work alongside the Operations teams
during the events; standing shoulder to shoulder with the team and immersing
ourselves in the operation. Therefore our team must have willingness to work
flexibly, including outside of typical office hours, and be comfortable working
onsite at major events across the UK and abroad – this is not a Monday – Friday
operation.
This collaborative approach ensures a seamless
integration of people policy and process across all facets of our business,
allowing us to deliver exceptional service and experiences to our workforce. We
are seeking an individual with experience in People Operations, but also a
particular passion for hospitality, events and sports entertainment. Our ideal
candidate is also someone who is…
* Organised, with the ability to balance their
priorities across multiple projects and events.
* An strong communicator, confident working with a
diverse workforce
* Personable and engaging, with the ability to speak
coherently and articulate their thoughts and opinions to instill confidence and
reassurance with every interaction.
* Analytical and comfortable reviewing and processing
large volumes of data.
* Solution orientated, who can think creatively, and
problem solve with confidence.
* Committed to personal development.
* Proactive in their approach to event planning
* Keen
to roll up their sleeves and get stuck to support the success of any event
THE ROLE
* Staffing & Scheduling: Work closely with
project leads to create staff rosters based on event needs, client
requirements, and employee availability. Support Operations Teams in building,
publishing and offering rosters to the causal workforce through our workforce
management system (Human Force).
* Accreditation: Collaborate with the safety and security team for each event, to
manage the accreditation process efficiently. This includes verifying documents,
uploading information to the relevant system and addressing discrepancies
promptly.
* Compliance
Monitoring: Ensuring that
all workers adhere to safety regulations, venue policies and event protocols throughout.
* Event Operations: Support the People
Operations leads with onsite staffing activities; such as accreditation, staff check
in, employee welfare, uniform distribution and general operational support.
* Travel &
Accommodation: Ensure accommodation and
travel plans are in place for each event and are inline with budget. Liaise
with the chosen providers and company accounts team to ensure that invoices are
paid.
* Recruitment: Process candidates through the application
and onboarding journey through our ATS (Harri).
* Screening & Selection: Conduct in-depth
interviews and assessments to identify qualified candidates with the skills,
experience, and personality to excel in our fast-paced environment.
* Onboarding & Training: Oversee the onboarding
process for new hires, ensuring a smooth transition from application through to
first shift. Collaborate with departments to identy training and development
needs for team members. Support with the management of our e-learning platform
(MAPAL 1 / Flow Hospitality).
* Payroll & Compliance: Oversee payroll
processing for casual staff post event. Ensure invoices for all freelancers are
received, verified and processed in line with company policies and procedures.
* Data & Analytics: Conduct regular audits of
our employee data and produce ‘Ad Hoc’ MI Reports when requested.
QUALIFICATIONS & EXPERIENCE
* CIPD Level 3 or equivalent qualification is desired
but not essential.
* Experience working within HR or People Operations,
preferably with an understanding of the hospitality industry and able to work
within a similar fast paced environment.
* Awareness of recruitment activities and best practices
* Computer literate with particular proficiency with
Microsoft Office