Foundever® and Intuit are excited to recruit for a Customer Success Expert at our location in Kingston upon Thames, just a few minutes’ walk from Kingston train station and the town’s shops, cafes and riverside.
If you’re seeking a new challenge that offers real career growth and a great work-life balance, and you have experience working in a contact center, this could be the perfect opportunity for you.
Salary: £28,002.00 per annum, paid monthly
Opening Hours: Shifts between Monday to Friday, 08:00 to 19:00, and Saturday & Sunday, 09:00 to 18:00 (1 in 3 weekends)
Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities post-probation
Contract Type: Permanent, full-time (37.5 hours per week)
Training: 4 weeks, fully paid
Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ
Start Date: Friday, 08 May 2026
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self-employed individuals using the QuickBooks product in the UK.
Your role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction.
Having an existing understanding of accounting software is an advantage, but not essential.
What skills will I need to succeed?
You could be a great fit for this role if you have these skills and attributes:
* Customer-Obsessed: You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time
* Growth-Oriented: You can identify opportunities for up- and cross-selling where appropriate
* Excellent Communicator: You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy-to-understand language
* Active Listener : You attentively listen to customers and understand their needs and concerns
* Problem Solver : You can quickly identify and resolve customer issues or complaints
* Adaptability : You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed
* Team Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
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