Better places, thriving communities.
Helpdesk Operator – Join Our Team!
We are looking for a motivated and customer-focused Helpdesk Operator to join our team.
Working Hours
1. Thursday to Saturday
2. 12-hour shifts
3. 36 hours per week
This is an office-based role, with overtime opportunities available working from home.
About the Role
We are seeking a friendly, professional, and passionate individual with strong customer service experience to support our busy helpdesk operation. The successful candidate will be responsible for managing incoming phone calls and email requests, supporting employees, and accurately logging information onto our company systems.
As the first point of contact for the Mitie team, you will play a key role in ensuring all requests are handled efficiently and professionally, delivering excellent customer service at all times.
Key Responsibilities
4. Answer all calls and emails to the helpdesk promptly and professionally
5. Log and manage requests accurately using internal systems
6. Ensure timely input and output of all helpdesk data
7. Schedule tasks and produce relevant reports
8. Maintain a continuous and efficient flow of requests
9. Follow Mitie policies, processes, and procedures at all times
10. Support customers and colleagues while maintaining confidentiality
What We Are Looking For
The ideal candidate will:
11. Have excellent customer service skills and a professional telephone manner
12. Be able to work under pressure and meet demanding deadlines
13. Demonstrate strong attention to detail and accuracy
14. Have good literacy and numeracy skills
15. Be confident using Microsoft Office applications
16. Possess excellent written and verbal communication skills
17. Have strong planning and organisational abilities
18. Be capable of managing workloads effectively in a fast-paced environment
If you are organised, proactive, and passionate about delivering high levels of service, we would love to hear from you.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .